The Kana Kuta Hotel

4.0 / 5

•

No 8 Jl. Setiabudi Kutando indonesia 80361

Reviews from Guests

4.0/5

1,235

Reviews

from real guests

lilibethv2019

If there's more than 5 Star ratings, I will rate this hotel 10. We stayed a week and we had our best time and best rest! The location may be 20 mins walk to the center (and close to the airport) but the staff are remarkable! Shout out to the following staffs: Gusde, Intan, Sri, Dita, Ika, Anngi, Putra, Arya, Andra, Sandhi. You made our stay very memorable. Their professionalism, attention to detail & their genuine commitment is beyond our expectation! Thank you for the Birthday cake for our friend who celebrated her birthday in Bali. We were definitely surprised when your staff knocked in our room & present the cake & sung a Happy Birthday! We were touched & very thoughtful. Overall, we are very happy with our stay. The selection of breakfast and even dinner are very satisfactory.

Archer1129

This is a very hard review to write as I didn’t want to leave a negative review as I do not do that but feel I need to to prevent future people going through the same experience and so the hotel management see, also to reflect that the reviews for the hotel on trip advisor are old and make it look better rated than it is. Please note I am well travelled and experienced, I have around 612 contributions on trip advisor (will screenshot) and I would say 95% plus are great reviews as I don’t complain or do negative reviews. We had booked 5 nights here via our travel company, upon arrival we were alarmed by the location of the hotel off a crazy roundabout in a rundown and messy area, the front of the hotel was all white sheets (see pictures) and then a drive down a small road to the reception. The reception staff were friendly and welcoming, we arrived earlier than check in and were offered to pay for early check in which we paid as we were in need of a shower after a long day travelling. The reception areas and pool areas were very run down, with furniture needing repairs. The bedroom and en-suite were shocking! Marks all over the walls, damaged furniture, smell of mould and dark marks in most corners, marks on mirrors and furniture, tv broken with hazy picture, air con was dirty any not cold, en-suite was awful and black mould, shower deadly slippy and damaged tile. My husband and I talked it over about whether to stay here and decide to have a shower and something to eat and relook after we hopefully felt better, we went down for some food to their restaurant, it was not great at all but the staff very lovely. It was our special wedding anniversary and we decided we could not stay there for the five nights as the walk done the small road and being so far out of the main tourist area of Kuta felt very unsafe in this hotel. We went to reception and explained. The staff again were lovely and offered to refund four of the five nights to our travel company. I am very sorry for the hotel staff.

Navigate27413357344

Staying at this hotel for 3 nights made my experience very memorable, my tiring trip from Izmir Turkey to Bali Indonesia made the Kana Hotel Kuta the best rest, the staff team pampered me with extraordinary service. Terima kasih Dayu dan team Arya & Awi telah memberikan pelayanan housekeeping yang sangat berkesan serta kebersihan kamar yang detail, staff restaurant serta kantor depan yang ramah. Başka bir zaman tekrar geleceğim, görüşmek üzere ve çok teşekkür ederim

Facilities Details

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Playground

Fitness Center

Meeting/Banquet Facilities

Designated Smoking Area

Czech Spoken

Entertainment Staff

Car park [free of charge]

Nightclub/DJ

Hot water linen and laundry washing

Tours

Rooms sanitized between stays

VIP Room Facilities

Arabic Spoken

English Spoken

First aid kit

Poolside bar

Elevator

Room Service

Game Room

Daily Housekeeping

Italian Spoken

Swimming pool

Swimming pool [outdoor]

Russian Spoken

Library

Car park [on-site]

Ironing Service

Wi-Fi in public areas

Air conditioning in public area

Safe dining setup

Non-smoking Rooms

Bulgarian Spoken

Estonian Spoken

Invoice provided

Icelandic Spoken

24-Hour Front Desk

Staff trained in safety protocol

Laundry

Room sanitization opt-out available

Garden

Hand sanitizer

Finnish Spoken

Greek Spoken

Facilities for Disabled Guests

Hypoallergenic room available

Indonesian Spoken

Security [24-hour]

Duplex room

Terrace

Cashless payment service

Guest rooms seal after sanitization

Korean Spoken

Smoke-free property

Catalan Spoken

Restaurant

On-site accessible restaurants / lounges

Danish Spoken

Sanitized kitchen and tableware items

Breakfast service

Buffet-Style Restaurant

Check-in [24-hour]

Airport Shuttle (free)

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Playground

Fitness Center

Meeting/Banquet Facilities

Designated Smoking Area

Czech Spoken

Entertainment Staff

Car park [free of charge]

Nightclub/DJ

Hot water linen and laundry washing

Tours

Rooms sanitized between stays

VIP Room Facilities

Arabic Spoken

English Spoken

First aid kit

Poolside bar

Elevator

Room Service

6 Available Room Types

Deluxe Double or Twin Room with Balcony

30 Square Meter

Electric Kettle

Accessible toilet

Hair dryer

Mirror

Private bathroom

Free Toiletries

Towels

Room service [24-hour]

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Linens

Slippers

Tea/Coffee Maker

Complimentary tea

Free bottled water

Free instant coffee

Full kitchen

Kettle

Microwave

Minibar

Refrigerator

Daily housekeeping

Desk

Outdoor Furniture

Sitting Area

Tile/Marble floor

Trash cans

Window

Clothes Rack

Baby cot (upon request)

Accessible by elevator

Accessible by stairs

Individual air conditioning

Safe

Safety/security feature

Smoke detector

Non-smoking

Shower

Family Duplex Room

37 Square Meter

Electric Kettle

Accessible toilet

Hair dryer

Mirror

Private bathroom

Free Toiletries

Towels

Room service [24-hour]

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Linens

Slippers

Tea/Coffee Maker

Complimentary tea

Free bottled water

Free instant coffee

Full kitchen

Kettle

Microwave

Minibar

Refrigerator

Daily housekeeping

Desk

High floor

Sitting Area

Tile/Marble floor

Trash cans

Window

Clothes Rack

Baby cot (upon request)

Accessible by elevator

Accessible by stairs

Individual air conditioning

Safe

Safety/security feature

Smoke detector

Non-smoking

Shower

Family Deluxe Room

30 Square Meter

Electric Kettle

Accessible toilet

Hair dryer

Mirror

Private bathroom

Free Toiletries

Towels

Room service [24-hour]

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Linens

Slippers

Tea/Coffee Maker

Complimentary tea

Free bottled water

Free instant coffee

Full kitchen

Kettle

Microwave

Minibar

Refrigerator

Daily housekeeping

Desk

Sitting Area

Sofa

Tile/Marble floor

Trash cans

Window

Clothes Rack

Baby cot (upon request)

Accessible by elevator

Accessible by stairs

Individual air conditioning

Safe

Safety/security feature

Smoke detector

Non-smoking

Shower

Family Deluxe Triple

30 Square Meter

Electric Kettle

Accessible toilet

Hair dryer

Mirror

Private bathroom

Free Toiletries

Towels

Room service [24-hour]

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Linens

Slippers

Tea/Coffee Maker

Complimentary tea

Free bottled water

Free instant coffee

Full kitchen

Kettle

Microwave

Minibar

Refrigerator

Daily housekeeping

Desk

Sitting Area

Sofa

Tile/Marble floor

Trash cans

Window

Clothes Rack

Baby cot (upon request)

Accessible by elevator

Accessible by stairs

Individual air conditioning

Safe

Safety/security feature

Smoke detector

Non-smoking

Shower

Deluxe Double or Twin Room

25 Square Meter

Electric Kettle

Accessible toilet

Hair dryer

Mirror

Private bathroom

Free Toiletries

Towels

Room service [24-hour]

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Linens

Slippers

Tea/Coffee Maker

Complimentary tea

Free bottled water

Free instant coffee

Full kitchen

Kettle

Microwave

Minibar

Refrigerator

Daily housekeeping

Desk

Sitting Area

Tile/Marble floor

Trash cans

Window

Clothes Rack

Baby cot (upon request)

Accessible by elevator

Accessible by stairs

Individual air conditioning

Safe

Safety/security feature

Smoke detector

Non-smoking

Shower

Facilities Details

Pool and Spa

Fitness Center

Parking and Transportation

Airport Shuttle (free)

Food & Drink

Poolside bar

Room Service

Breakfast service

Buffet-Style Restaurant

Restaurant

Front Desk Services

24-Hour Front Desk

Entertainment and Family Services

Entertainment Staff

Playground

Nightclub/DJ

Kids club

Air conditioning in public area

Invoice provided

Family/child friendly

Smoke-free property

Business Facilities

Meeting/Banquet Facilities

Common Areas

Game Room

Library

Terrace

Cleaning Services

Hot water linen and laundry washing

Rooms sanitized between stays

First aid kit

Daily Housekeeping

Ironing Service

Safe dining setup

Staff trained in safety protocol

Laundry

Room sanitization opt-out available

Hand sanitizer

Cashless payment service

Guest rooms seal after sanitization

Sanitized kitchen and tableware items

Languages Spoken

Czech Spoken

Arabic Spoken

English Spoken

Italian Spoken

Russian Spoken

Bulgarian Spoken

Estonian Spoken

Icelandic Spoken

Finnish Spoken

Greek Spoken

Indonesian Spoken

Korean Spoken

Catalan Spoken

Danish Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Car park [free of charge]

Tours

VIP Room Facilities

Elevator

Swimming pool

Designated Smoking Area

Swimming pool [outdoor]

Family Rooms

Car park [on-site]

Non-smoking Rooms

Check-in [24-hour]

Garden

Facilities for Disabled Guests

Hypoallergenic room available

Security [24-hour]

Duplex room

On-site accessible restaurants / lounges