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Reviews from Guests

4.0/5

tripadvisor

2,813

Reviews

from real guests

KickingTheBucketList

2

/

5

Location - good. Atmosphere - lovely. The empty stores in the lower level were a little bit creepy though. Staff - were very responsive and friendly. Rooms - spacious and clean and the bed was SO comfortable. Gym was very good. Spa was nice, but it would’ve been much better value to go somewhere down the street. The bad stuff….. - the entertainment was mostly bad, and sometimes cringeworthy. - there were only a few hours in the afternoon where there was any shade in the pool. - I had termites in my bed. Lots of them. I understand termite problems are common in Bali with the humidity and lots of wood. And yes, the staff was very responsive in sending the cleaning staff down immediately and cleaning everything up, but there was no follow up from management about how I felt about sleeping in the room (dreaming of termites crawling into my ears). Nothing. - the tour desk tried to be helpful but I didn’t understand why they wanted me to drive to Ubud for the yoga and classes that I wanted. Surely there was something closer to where we were.?! - the housekeeping staff washed my coffee cups and water glasses in the bathroom sink! Tap water. Their bare hands. Luke warm water and no detergent. The fact that he did it in front of me suggests he doesn’t even realize that it’s a problem. Fortunately there was a kettle so I was able to disinfect everything after he left, but that’s seriously concerning for a resort. The absolute worst and most disappointing part was the food and drink. Restaurant - At best - edible. I was absolutely stunned that the à la carte food menu was consistently bad, even for the Indonesian food. The wine and cocktails were terrible. I literally could not drink some of the cocktails. Most of them are made with a local spirit called Arak, which is kind of like a rum. The cocktails were watered down and just generally bad. Buffet breakfast was pretty good. Buffet lunch and dinner were ok at worst and good at best. Cocktail lounge near reception had better cocktails. Not great, but better. Pool bar had a good diversity of cocktails and the bartenders were very cool :) It was really disappointing to see the lack of recycling at the hotel. Even something is basic as the egg shells at the omelette station. Those eggshells were going straight in the regular bin. Massively overpriced for what I got. I won’t be back.

Maleno4ka

5

/

5

It was the first time Bali had been, it was interesting to see the island, which is so much written about. But they were too tired to live in the style of most holidaymakers on the island: traveling by bike, changing their place of residence, looking for interesting places to eat. So for the first trip we decided to choose a nice hotel with "All Inclusive". That's how this hotel was found. The description and the few islands he suited us, the price tag was also one of the lowest, and we only have to wait for the trip. Spoiler alert: the hotel not only satisfied us, but completely exceeded our expectations! We flew in towards the evening, so we checked in immediately. At the reception, without even handing over our passports, we were immediately handed a delicious refreshing cocktail. Live music was playing in the lobby, sweet Balinese smiled and the mood immediately went up. The room was good, it was working, it was clean, there was a little fruit basket waiting on the table. It's great that the All Inclusive includes a minibar (and it has beer, juices, cookies, chips, chocolate, etc.), which was replenished daily. The room is quite large: huge double bed, sofa, long table, original bedside tables made of wood. Everything you needed to stay was also: slippers, bathrobes, hairdryer, kettle, water, on the balcony clothes dryer, for which a special thank you. The room even had bug spray (but the smell is creepy). We lived on the second floor, about in the middle of the building, and the balcony overlooked the garden, but a piece of ocean was visible and you could see a stunning dawn in the morning in good weather. When we checked in, we said we had come to celebrate our wedding anniversary, and a couple of days later we were pleasantly surprised by the delicious cake in the room and the bed decorated with petals! In the ocean, we hardly swam, dipped in strength twice. It was low tide, it was strong waves. We didn't keep track of when it was best to go, just sometimes went to the beach, lay with ice cream on the sunbeds (which is enough here) and get some sea air. Mostly came in the afternoon when the pool was too hot and the beach was breezy and the heat was easier to handle. Most of the time was spent in the central pool, the boon inside was a bar with a huge selection of cocktails and cocktails! The same bar also had the best coffee in the hotel, so when we found out, at the end of the holiday we'd been coming here all morning. It's a little harder by the pool with the sunbeds, but there's always room. Considering we were mostly in the water, sun or shade wasn't as fundamental. Interestingly, the pool is arranged in such a way that it consists of different parts: in the middle part you can stand on your feet, in the parts on the sides the depth is such that you cannot reach the bottom. The property is small, but very beautiful and green! Sometimes you can observe the animals: squirrels were found in trees, carp swim in a pond, and a turtle lives in a separate enclosure. Hotel animation is not intrusive at all, but responsive. Even if it was just the two of them who were going to the event, they were doing it. Taken home to remember hand-painted bags )) Separately, I want to celebrate nutrition. If you have All Inclusive, you can eat fully in the restaurant on a menu 24 hours a day (!). And it's so delicious! As a result, we were there almost constantly and had lunch and dinner, only a couple of times for a vacation went to lunch by the pool with a buffet. For dinner, they often set tables right on the lawn by the sea. We used to come to see the show for a cocktail, and then we'd still go to our favorite restaurant to eat. There's also the possibility of dining at an Italian restaurant by appointment. And lastly, of course, I'll mention the staff. All employees are in the heart forever! These are the nicest and most friendly guys we've ever met in any country! Maybe not everyone knows English, not everyone is good at making cocktails, but everyone definitely wants to help you and make your holiday even better! Thank you, Sol by Melia, for a wonderful holiday! We very much hope to come to you ))

NAS1711

5

/

5

My wife and I visited Benoa for 4 nights to end our Balinese holiday. From start to finish, we were very impressed by how friendly every single member of staff were; whether they were at the front desk, working in the restaurant or keeping the resort tidy. There is a walkway by the beach to walk down to the Bali Collection which are a group of shops if that interests you too. The hotel had a lovely atmosphere of mixed ages. There was a rota of evening entertainment, which included fire dancing, but noise levels were low at night. We opted for the all inclusive package which gave us access to almost the whole menu for both food and drink. Menu in the main restaurant was a la carte and there were plenty of different food choices to keep everyone catered for. There was a buffet style lunch at offer by the pool-side restaurant which was a little more limited, but we still ate well there. There is a specialist mediterranean restaurant, where the service was great but the food was no better than the main restaurant. The pizza at the buffet lunch was actually better than the main restaurants as they had a pizza oven with fresh dough and the others looked/tasted pre-made. There is plenty to do to keep you busy through the day. An aspect to be aware of is there are limited sun loungers around the pool and those which are to the left hand side are in shade from around 1pm. We were two of very few British tourists and other European guests had the sun loungers reserved before breakfast opened at 7am, so if you do want the best loungers, you have to get in very early! There are loungers on the beach which we opted for. We would not hesitate to return to the Benoa resort.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Playground

Hot Tub

Spa

Sauna

Fitness Center

Bar

Evening Entertainment

Meeting/Banquet Facilities

Heating

Designated Smoking Area

Entertainment Staff

Latvian Spoken

Contactless check-in/out

Nightclub/DJ

First aid kit

Elevator

Daily Housekeeping

Chinese cuisine in restaurant

Business Center

Canoeing

Hebrew Spoken

Anti-viral cleaning products

Foot bath

Body thermometer

Outdoor venue for special events

Snorkeling

Asian breakfast

Babysitting/Child Services

Hindi Spoken

Air conditioning in public area

Snack Bar

Boating

Surfing lessons

Staff trained in safety protocol

Western breakfast

Finnish Spoken

Pool facilities

Croatian Spoken

Indonesian Spoken

Hypoallergenic room available

Italian Spoken

Special Diet Meals (upon request)

French Spoken

Ticket Service

Private Beach Area

Halal breakfast

Golf Course (within 2 miles)

Breakfast in the Room

Hot water linen and laundry washing

VIP Room Facilities

Protective screens in common areas

Arabic Spoken

Bicycles

Temperature check for guests and staff

Poolside bar

Library

Game Room

Doctor/nurse on call

Swimming pool

Lithuanian Spoken

Russian Spoken

Non-smoking Rooms

Body wrap

Estonian Spoken

Kids safety features

Lao Spoken

Wi-Fi for special events

Room sanitization opt-out available

Garden

Windsurfing

Hand sanitizer

Alternative meal arrangement

Dry Cleaning

Facilities for Disabled Guests

English Spoken

Kids facilities

Massage

Terrace

Cashless payment service

Korean Spoken

Catalan Spoken

Sterilizing equipment

Danish Spoken

Sanitized kitchen and tableware items

A la carte breakfast

Diving

Body scrub

Czech Spoken

Projector/LED display

Tours

Khmer Spoken

Ironing Service

Room decorations

Water sports (non-motorized)

Full american breakfast

German Spoken

Meeting stationery

Car park [on-site]

Children's books and toys

Bulgarian Spoken

Free face masks

Icelandic Spoken

24-Hour Front Desk

Daily disinfection in all rooms

Fishing

Laundry

Currency Exchange

Greek Spoken

Security [24-hour]

Karaoke

Yoga room

Watersport equipment rentals

On-site accessible restaurants / lounges

Car park [free of charge]

Hair/Beauty Salon

Bicycle Rental

Rooms sanitized between stays

Shops (on site)

Physical distancing of at least 1 meter

Norwegian Spoken

Car park [nearby]

Fruits/snacks

Hungarian Spoken

Dutch Spoken

Swimming pool [outdoor]

Shared Lounge/TV Area

Wi-Fi in public areas

Romanian Spoken

Safe dining setup

Slovak Spoken

Invoice provided

Portuguese Spoken

Table Tennis

Spanish Spoken

Restaurant [kosher]

Face coverings on staff

Slovenian Spoken

Room service [24-hour]

Smoke-free property

Shoeshine

Infirmary

Azerbaijani Spoken

Restaurant

Daily disinfection in common areas

Postal service

8 Available Room Types

SOL Room
SOL Room
SOL Room
SOL Room
SOL Room
SOL Room
SOL Room
SOL Room
SOL Room

SOL Room

room-size-icon

50 Square Meter

Entire unit wheelchair accessible

Entire unit wheelchair accessible

Visual alarm

Visual alarm

Electric Kettle

Electric Kettle

Accessible toilet

Accessible toilet

Bathrobes

Bathrobes

Cleaning Products

Cleaning Products

Hair dryer

Hair dryer

Mirror

Mirror

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Towels

Towels

Room service [24-hour]

Room service [24-hour]

Pool facilities

Pool facilities

Radio

Radio

Reading light

Reading light

Cable Channels

Cable Channels

Telephone

Telephone

Adapter

Adapter

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Fan

Fan

Hand sanitizer

Hand sanitizer

Linens

Linens

Slippers

Slippers

Socket near the bed

Socket near the bed

Umbrella

Umbrella

Tea/Coffee Maker

Tea/Coffee Maker

Complimentary tea

Complimentary tea

Free bottled water

Free bottled water

Free welcome drink

Free welcome drink

Minibar

Minibar

Refrigerator

Refrigerator

Daily housekeeping

Daily housekeeping

Desk

Desk

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Ground floor available

Ground floor available

Outdoor Furniture

Outdoor Furniture

Sitting Area

Sitting Area

Sofa

Sofa

Tile/Marble floor

Tile/Marble floor

Trash cans

Trash cans

Window

Window

Wardrobe/Closet

Wardrobe/Closet

Clothes Rack

Clothes Rack

Ironing Facilities

Ironing Facilities

Baby amenities (upon request)

Baby amenities (upon request)

Baby cot (upon request)

Baby cot (upon request)

Accessible by elevator

Accessible by elevator

Accessible by stairs

Accessible by stairs

Fire extinguisher

Fire extinguisher

Individual air conditioning

Individual air conditioning

Safe

Safe

Safety/security feature

Safety/security feature

Smoke detector

Smoke detector

Balcony/Terrace

Balcony/Terrace

Non-smoking

Non-smoking

Shower

Shower

TV

TV

Bar

Bar

Iron

Iron

Free Wifi

Free Wifi

Sleep comfort items

Sleep comfort items

Roll-in shower

Roll-in shower

SOL Family Suite
SOL Family Suite
SOL Family Suite
SOL Family Suite
SOL Family Suite
SOL Family Suite
SOL Family Suite

SOL Family Suite

Non-smoking

Non-smoking

TV

TV

Bar

Bar

Electric Kettle

Electric Kettle

Iron

Iron

Dining Area

Dining Area

Blackout curtains

Blackout curtains

Minibar

Minibar

Wardrobe/Closet

Wardrobe/Closet

Fan

Fan

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Balcony/Terrace

Balcony/Terrace

Towels

Towels

Free Toiletries

Free Toiletries

Cleaning Products

Cleaning Products

Sleep comfort items

Sleep comfort items

Shower

Shower

Slippers

Slippers

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Roll-in shower

Roll-in shower

Clothes Rack

Clothes Rack

Room service [24-hour]

Room service [24-hour]

Free bottled water

Free bottled water

SOL Junior Suite
SOL Junior Suite
SOL Junior Suite
SOL Junior Suite
SOL Junior Suite

SOL Junior Suite

Non-smoking

Non-smoking

TV

TV

Bar

Bar

Electric Kettle

Electric Kettle

Iron

Iron

Blackout curtains

Blackout curtains

Minibar

Minibar

Wardrobe/Closet

Wardrobe/Closet

Fan

Fan

Daily housekeeping

Daily housekeeping

Free Wifi

Free Wifi

Balcony/Terrace

Balcony/Terrace

Towels

Towels

Free Toiletries

Free Toiletries

Cleaning Products

Cleaning Products

Sleep comfort items

Sleep comfort items

Shower

Shower

Slippers

Slippers

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Hair dryer

Hair dryer

Air Conditioning

Air Conditioning

Roll-in shower

Roll-in shower

Clothes Rack

Clothes Rack

Room service [24-hour]

Room service [24-hour]

Free bottled water

Free bottled water

Sol Junior Suite
Sol Junior Suite
Sol Junior Suite

Sol Junior Suite

room-size-icon

70 Square Meter

Visual alarm

Visual alarm

Electric Kettle

Electric Kettle

Additional Bathroom

Additional Bathroom

Additional toilet

Additional toilet

Bathrobes

Bathrobes

Bathroom phone

Bathroom phone

Cleaning Products

Cleaning Products

Hair dryer

Hair dryer

Mirror

Mirror

Private bathroom

Private bathroom

Free Toiletries

Free Toiletries

Towels

Towels

Room service [24-hour]

Room service [24-hour]

Pool facilities

Pool facilities

Radio

Radio

Cable Channels

Cable Channels

Telephone

Telephone

Adapter

Adapter

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Fan

Fan

Hand sanitizer

Hand sanitizer

Linens

Linens

Slippers

Slippers

Socket near the bed

Socket near the bed

Umbrella

Umbrella

Tea/Coffee Maker

Tea/Coffee Maker

Complimentary tea

Complimentary tea

Free bottled water

Free bottled water

Free welcome drink

Free welcome drink

Minibar

Minibar

Refrigerator

Refrigerator

Daily housekeeping

Daily housekeeping

Desk

Desk

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Ground floor available

Ground floor available

Outdoor Furniture

Outdoor Furniture

Sitting Area

Sitting Area

Sofa

Sofa

Tile/Marble floor

Tile/Marble floor

Trash cans

Trash cans

Window

Window

Hardwood/Parquet floors

Hardwood/Parquet floors

Wardrobe/Closet

Wardrobe/Closet

Clothes Rack

Clothes Rack

Ironing Facilities

Ironing Facilities

Sewing kit

Sewing kit

Baby amenities (upon request)

Baby amenities (upon request)

Baby cot (upon request)

Baby cot (upon request)

Accessible by elevator

Accessible by elevator

Accessible by stairs

Accessible by stairs

Fire extinguisher

Fire extinguisher

Individual air conditioning

Individual air conditioning

Safe

Safe

Safety/security feature

Safety/security feature

Smoke detector

Smoke detector

Balcony/Terrace

Balcony/Terrace

Non-smoking

Non-smoking

Shower

Shower

SOL Junior Suite All Inclusive
SOL Junior Suite All Inclusive
SOL Junior Suite All Inclusive

SOL Junior Suite All Inclusive

room-size-icon

70 Square Meter

Room service [24-hour]

Room service [24-hour]

Telephone

Telephone

TV

TV

Air Conditioning

Air Conditioning

Fan

Fan

Complimentary tea

Complimentary tea

Free welcome drink

Free welcome drink

Desk

Desk

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Sofa

Sofa

Wardrobe/Closet

Wardrobe/Closet

Ironing Facilities

Ironing Facilities

Accessible by elevator

Accessible by elevator

Accessible by stairs

Accessible by stairs

Adapter

Adapter

Baby amenities (upon request)

Baby amenities (upon request)

Baby cot (upon request)

Baby cot (upon request)

Balcony/Terrace

Balcony/Terrace

Bathrobes

Bathrobes

Blackout curtains

Blackout curtains

Clothes Rack

Clothes Rack

Tea/Coffee Maker

Tea/Coffee Maker

Daily housekeeping

Daily housekeeping

Electric Kettle

Electric Kettle

Fire extinguisher

Fire extinguisher

Free bottled water

Free bottled water

Ground floor available

Ground floor available

Hair dryer

Hair dryer

Hand sanitizer

Hand sanitizer

Individual air conditioning

Individual air conditioning

Safe

Safe

Linens

Linens

Minibar

Minibar

Non-smoking

Non-smoking

Outdoor Furniture

Outdoor Furniture

Pool facilities

Pool facilities

Private bathroom

Private bathroom

Radio

Radio

Refrigerator

Refrigerator

Safety/security feature

Safety/security feature

Cable Channels

Cable Channels

Sitting Area

Sitting Area

Shower

Shower

Slippers

Slippers

Smoke detector

Smoke detector

Socket near the bed

Socket near the bed

Tile/Marble floor

Tile/Marble floor

Free Toiletries

Free Toiletries

Towels

Towels

Trash cans

Trash cans

Window

Window

Facilities Details

Pool and Spa

Private Beach Area

Spa

Massage

Fitness Center

Sauna

Hot Tub

Parking and Transportation

Airport Shuttle (free)

Bicycle Rental

Food & Drink

Bar

Chinese cuisine in restaurant

Asian breakfast

Snack Bar

Breakfast service

Western breakfast

Special Diet Meals (upon request)

Halal breakfast

Breakfast in the Room

Poolside bar

Alternative meal arrangement

A la carte breakfast

Full american breakfast

Fruits/snacks

Restaurant [kosher]

Buffet-Style Restaurant

Room service [24-hour]

Restaurant

Front Desk Services

Ticket Service

24-Hour Front Desk

Currency Exchange

Activities

Canoeing

Snorkeling

Golf Course (within 2 miles)

Windsurfing

Diving

Fishing

Table Tennis

Entertainment and Family Services

Entertainment Staff

Contactless check-in/out

Nightclub/DJ

Kids club

Outdoor venue for special events

Babysitting/Child Services

Air conditioning in public area

Kids safety features

Wi-Fi for special events

Kids facilities

Family/child friendly

Projector/LED display

Meeting stationery

Children's books and toys

Karaoke

Playground

Invoice provided

Evening Entertainment

Smoke-free property

Infirmary

Postal service

Business Facilities

Business Center

Meeting/Banquet Facilities

Shops

Hair/Beauty Salon

Shops (on site)

Common Areas

Library

Game Room

Terrace

Shared Lounge/TV Area

Cleaning Services

First aid kit

Daily Housekeeping

Anti-viral cleaning products

Body thermometer

Staff trained in safety protocol

Hot water linen and laundry washing

Protective screens in common areas

Temperature check for guests and staff

Doctor/nurse on call

Room sanitization opt-out available

Hand sanitizer

Dry Cleaning

Cashless payment service

Sterilizing equipment

Sanitized kitchen and tableware items

Ironing Service

Free face masks

Daily disinfection in all rooms

Laundry

Rooms sanitized between stays

Physical distancing of at least 1 meter

Safe dining setup

Face coverings on staff

Shoeshine

Daily disinfection in common areas

Languages Spoken

Latvian Spoken

Hebrew Spoken

Hindi Spoken

Finnish Spoken

Croatian Spoken

Indonesian Spoken

Italian Spoken

French Spoken

Arabic Spoken

Lithuanian Spoken

Russian Spoken

Estonian Spoken

Lao Spoken

English Spoken

Korean Spoken

Catalan Spoken

Danish Spoken

Czech Spoken

Khmer Spoken

German Spoken

Bulgarian Spoken

Icelandic Spoken

Greek Spoken

Norwegian Spoken

Hungarian Spoken

Dutch Spoken

Romanian Spoken

Slovak Spoken

Portuguese Spoken

Spanish Spoken

Slovenian Spoken

Azerbaijani Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Elevator

Foot bath

Family Rooms

Heating

Boating

Surfing lessons

Pool facilities

Hypoallergenic room available

VIP Room Facilities

Bicycles

Swimming pool

Non-smoking Rooms

Body wrap

Garden

Facilities for Disabled Guests

Body scrub

Tours

Room decorations

Water sports (non-motorized)

Car park [on-site]

Air Conditioning

Security [24-hour]

Yoga room

Watersport equipment rentals

On-site accessible restaurants / lounges

Car park [free of charge]

Car park [nearby]

Designated Smoking Area

Swimming pool [outdoor]