The Ritz-Carlton, Bali

4.0 / 5

•

Jalan Raya Nusa Dua Selatan Lot III Sawangan, Nusa Dua, Bali, 80363 Indonesia

Reviews from Guests

4.0/5

4,462

Reviews

from real guests

elelc9

How best to describe my experience? Well, despite getting a late checkout (I have Plat elite Bonvoy status), despite being in a lagoon suite, and despite paying 4 figures USD nightly... I set an alarm early my last day to get up early to escape to my hotel in Ubud. Not the experience you want at a Ritz Carlton. First the good: The two stars are for: the Spa which was truly an amazingly luxurious experience complete with plunge pools etc. and I had it to myself when I was there. The room which had a lagoon which was really cool and the hotel itself is beautiful architecturally. Also the food (especially the exquisite brunch) was awesome as were the cocktails! The bad: After a week spent waking up before dawn to go scuba and on other adventures on Flores I was so looking forward to a super relaxing few days in Bali. This hotel was advertised as family friendly, which I assumed meant there would be families there also enjoying the pool and the kids club. What it apparently meant was "Disneyland on winter break with kids so hyped up you would swear Santa was handing out PS5s". NOW OF COURSE kids and families with kids deserve vacations and to be kids and scream and have fun and splash in the pool. I can't and won't fault the Ritz or the families for that. What I can fault them for is having no adult-only areas or times (not even the Missoni day club). At one point I looked at the pool and of the 40 groups/people in the pool there only 2 that were not kids or families. The average age of the pool had to be close to 10. Also the service. A bit ironic since Josh Hutchinson (sp?) ads play on a loop advertising their above-and-beyond service. I checked in and was told to sit and was going to get a welcome drink. After 15 minutes I went and asked someone what was going on and they assured me it would only be a few minutes. Well, I was eager to get onto the relaxation portion of my vacay and kinda didn't believe them. So I left my stuff with a new friend sitting nearby and found the bar (which was down the cliff so not close), looked at the menu, ordered a truly wonderful Negroni and brought it back up to the lobby... where I preceded to wait for another 10 minutes (my friend informed me no one had come). All this to be told the room wasnt ready yet. Other fun service points, were me not allowed to sit at a certain table that was on the edge of the room at brunch because it might be full so I was directed next to a family with 2 kids... while a couple walked in and sat at the table 2 minutes later(and no it was not reserved). Other minor things like having to flag someone down whenever I wanted a drink at the beach, waiting literally 45 minutes between ordering and getting anything (it can't be that hard to pour a glass of white wine... I do it weekly). Also why are you charging me for a mimosa when I am paying that much for brunch??? Anyway, not the service I would expect from a brand that is supposedly synonymous with it. All to say: if you have a family with young kids and don't mind waiting; if you are going to Bali not to hear the gentle waves of the ocean but a cacophony of screaming; if you think a day at a luxury brand day-club without dodging beach balls is boring. Then this is the place. All others look away.

704sabrinal

This hotel absolutely impressed me and went beyond my expectations. In each venue, the teams were making me feel comfortable and were extremely attentive, smiling and very dedicated to their tasks. The rooms were very spacious and beautifully maintained (somewhat hard with the high level of humidity). The Food in all of the restaurants was just fabulous. I had a Suite then a smaller room as I needed to extend my stay for a few more hours. The Breakfast was very generous and displayed a large selection of different items (maybe the Juices station could be improved with Freshly pressed juices instead of boxed ones), but the highlight of my stay was definitely my belated birthday celebration - the reason of my visit to this hotel. The team went above and beyond the entire evening and the foods was nothing shorter than excellent. I would like to give a very special thank you to VELIA who was absolutely fabulous, went above and beyond for any of my concerns and most importantly surprised me with a beautiful Bouquet of Flowers for my birthday and made sure my evening would be unforgettable. Mission accomplished. I'm already planning my next visit to your premises (I come to Bali every year but normally stay in Ubud) - but from now on, I'm convinced that a detour by The Ritz Carlton before to return home is mandatory. Kuddos to your exceptional teams in all the departments but especially for all of your Chefs because the food in all the venues is absolutely DIVINE! Thank you very much again for my wonderful stay in your premises and see you very soon.

muhammedm2026

Overall, we enjoyed our family stay at The Ritz-Carlton, Bali, and everything was good apart from the air conditioning. It took two days to fix the problem, which affected our comfort and enjoyment of the stay. For a hotel of this standard, we would have expected a much quicker resolution. Once it was fixed, we enjoyed the rest of our visit, but the delay let down an otherwise lovely experience.

Facilities Details

Breakfast service

Buffet-Style Restaurant

Beachfront

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Playground

Spa

Sauna

Shared Kitchen

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

Chapel/Shrine

Latvian Spoken

Nightclub/DJ

First aid kit

Valet Parking

Elevator

Daily Housekeeping

Business Center

Anti-viral cleaning products

Foot bath

Chinese [Mandarin]

Air conditioning in public area

BBQ Facilities

Staff trained in safety protocol

Croatian Spoken

Indonesian Spoken

Special Diet Meals (upon request)

Private Beach Area

Breakfast in the Room

Hot water linen and laundry washing

Protective screens in common areas

Temperature check for guests and staff

Game Room

Doctor/nurse on call

In-room computer

Swimming pool

Japanese Spoken

Shared stationery removed

Non-smoking Rooms

Body wrap

Kids safety features

Lao Spoken

Room sanitization opt-out available

Garden

Hand sanitizer

Babysitting/Child Services

Facilities for Disabled Guests

Alternative meal arrangement

English Spoken

Kids facilities

Massage

Terrace

Cashless payment service

Korean Spoken

Activity Kits

Sanitized kitchen and tableware items

Body scrub

Tours

Khmer Spoken

Ironing Service

Professional-grade sanitizing services

Russian Spoken

Library

Children's books and toys

Free face masks

Icelandic Spoken

24-Hour Front Desk

Soundproof Rooms

Laundry

Currency Exchange

Security [24-hour]

Karaoke

Yoga room

Car park [free of charge]

Rooms sanitized between stays

On-site accessible self parking

Dry Cleaning

Physical distancing of at least 1 meter

Norwegian Spoken

Hungarian Spoken

Shared Lounge/TV Area

Swimming pool [outdoor]

Wi-Fi in public areas

Safe dining setup

Heating in public area

Portuguese Spoken

Invoice provided

Souvenir/Gift Shop

Room service [24-hour]

Restaurant

Breakfast service

Buffet-Style Restaurant

Beachfront

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Playground

Spa

Sauna

Shared Kitchen

Fitness Center

Bar

Meeting/Banquet Facilities

Designated Smoking Area

Chapel/Shrine

Latvian Spoken

Nightclub/DJ

First aid kit

Valet Parking

Elevator

Daily Housekeeping

Business Center

Anti-viral cleaning products

10 Available Room Types

The Cliff Villa, 3 Bedrooms, Ocean View, Private Pool

The Cliff Villa, 3 Bedrooms, Ocean View, Private Pool

Balcony/Terrace

Sleep comfort items

Close-caption TV

Blackout curtains

Exterior corridor

Desk

Toiletries

Toilet

Bathtub grab bar

Interconnecting Room(s) Available

Transfer shower

Lever handle on door

DVD/CD player

Entire unit wheelchair accessible

Air Conditioning

Extra Long Beds (> 6.5 ft)

Sitting Area

Non-smoking

Carpeted

Tile/Marble floor

Dining Table

Adjustable height hand-held shower wand

Bar

Soundproof

Laptop workspace

Dining Area

Refrigerator

Bathtub or Shower

Minibar

Wardrobe/Closet

Tea/Coffee Maker

Fan

Daily housekeeping

Towels

Telephone

Hair dryer

High Chair

Lowered electrical outlet

Lowered view port in door

Deadbolt on door

Private bathroom

Bathrobes

Free Toiletries

Roll-in shower

Clothes Rack

Bathtub

Room service [24-hour]

Free bottled water

Private Pool

The Sky Villa, 2 Bedrooms, Ocean View

Balcony/Terrace

Sleep comfort items

Close-caption TV

Blackout curtains

Exterior corridor

Desk

Toiletries

Toilet

Bathtub grab bar

Interconnecting Room(s) Available

Transfer shower

Lever handle on door

DVD/CD player

High floor

Entire unit wheelchair accessible

Air Conditioning

Extra Long Beds (> 6.5 ft)

Sitting Area

Non-smoking

Carpeted

Tile/Marble floor

Dining Table

Adjustable height hand-held shower wand

Bar

Soundproof

Laptop workspace

Dining Area

Refrigerator

Bathtub or Shower

Minibar

Wardrobe/Closet

Tea/Coffee Maker

Fan

Daily housekeeping

Towels

Telephone

Hair dryer

Lowered electrical outlet

Lowered view port in door

Deadbolt on door

Private bathroom

Bathrobes

Free Toiletries

Roll-in shower

Clothes Rack

Bathtub

Room service [24-hour]

Free bottled water

Private Pool

The Oceanfront Villa, 3 Bedrooms, Private Pool

Balcony/Terrace

Sleep comfort items

Close-caption TV

Blackout curtains

Exterior corridor

Desk

Toiletries

Toilet

Bathtub grab bar

Interconnecting Room(s) Available

Transfer shower

Lever handle on door

DVD/CD player

Entire unit wheelchair accessible

Air Conditioning

Extra Long Beds (> 6.5 ft)

Sitting Area

Non-smoking

Carpeted

Tile/Marble floor

Dining Table

Adjustable height hand-held shower wand

Bar

Soundproof

Laptop workspace

Dining Area

Refrigerator

Bathtub or Shower

Minibar

Wardrobe/Closet

Tea/Coffee Maker

Fan

Daily housekeeping

Towels

Telephone

Hair dryer

Lowered electrical outlet

Fold-up bed

Lowered view port in door

Deadbolt on door

Private bathroom

Bathrobes

Free Toiletries

Roll-in shower

Clothes Rack

Bathtub

Room service [24-hour]

Free bottled water

Private Pool

The Garden Villa, 1 Bedroom, Garden View

The Garden Villa, 1 Bedroom, Garden View

Balcony/Terrace

Sleep comfort items

Close-caption TV

Blackout curtains

Exterior corridor

Desk

Toiletries

Toilet

Bathtub grab bar

Interconnecting Room(s) Available

Transfer shower

Lever handle on door

DVD/CD player

Entire unit wheelchair accessible

Air Conditioning

Extra Long Beds (> 6.5 ft)

Sitting Area

Non-smoking

Carpeted

Tile/Marble floor

Dining Table

Adjustable height hand-held shower wand

Bar

Soundproof

Laptop workspace

Dining Area

Refrigerator

Bathtub or Shower

Minibar

Wardrobe/Closet

Tea/Coffee Maker

Fan

Daily housekeeping

Towels

Telephone

Hair dryer

Lowered electrical outlet

Lowered view port in door

Deadbolt on door

Private bathroom

Bathrobes

Free Toiletries

Roll-in shower

Clothes Rack

Bathtub

Room service [24-hour]

Free bottled water

Private Pool

The Sky Villa, 1 Bedroom, Ocean View

Balcony/Terrace

Sleep comfort items

Close-caption TV

Blackout curtains

Exterior corridor

Desk

Toiletries

Toilet

Bathtub grab bar

Interconnecting Room(s) Available

Transfer shower

Lever handle on door

DVD/CD player

High floor

Entire unit wheelchair accessible

Air Conditioning

Extra Long Beds (> 6.5 ft)

Sitting Area

Non-smoking

Carpeted

Tile/Marble floor

Dining Table

Adjustable height hand-held shower wand

Bar

Soundproof

Laptop workspace

Dining Area

Refrigerator

Bathtub or Shower

Minibar

Wardrobe/Closet

Tea/Coffee Maker

Fan

Daily housekeeping

Towels

Telephone

Hair dryer

Lowered electrical outlet

Lowered view port in door

Deadbolt on door

Private bathroom

Bathrobes

Free Toiletries

Roll-in shower

Clothes Rack

Bathtub

Room service [24-hour]

Free bottled water

Private Pool

Facilities Details

Pool and Spa

Private Beach Area

Spa

Massage

Fitness Center

Sauna

Beachfront

Parking and Transportation

Valet Parking

Airport Shuttle (free)

Food & Drink

Bar

Breakfast service

BBQ Facilities

Special Diet Meals (upon request)

Breakfast in the Room

Alternative meal arrangement

Buffet-Style Restaurant

Room service [24-hour]

Restaurant

Front Desk Services

24-Hour Front Desk

Currency Exchange

Entertainment and Family Services

Nightclub/DJ

Kids club

Air conditioning in public area

Kids safety features

Babysitting/Child Services

Kids facilities

Family/child friendly

Children's books and toys

Karaoke

Playground

Heating in public area

Invoice provided

Business Facilities

Business Center

Meeting/Banquet Facilities

Shops

Souvenir/Gift Shop

Common Areas

Chapel/Shrine

Game Room

Terrace

Library

Shared Kitchen

Shared Lounge/TV Area

Cleaning Services

First aid kit

Daily Housekeeping

Anti-viral cleaning products

Staff trained in safety protocol

Hot water linen and laundry washing

Protective screens in common areas

Temperature check for guests and staff

Doctor/nurse on call

Shared stationery removed

Room sanitization opt-out available

Hand sanitizer

Cashless payment service

Sanitized kitchen and tableware items

Ironing Service

Professional-grade sanitizing services

Free face masks

Laundry

Rooms sanitized between stays

Dry Cleaning

Physical distancing of at least 1 meter

Safe dining setup

Languages Spoken

Latvian Spoken

Chinese [Mandarin]

Croatian Spoken

Indonesian Spoken

Japanese Spoken

Lao Spoken

English Spoken

Korean Spoken

Khmer Spoken

Russian Spoken

Icelandic Spoken

Norwegian Spoken

Hungarian Spoken

Portuguese Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Elevator

Foot bath

Family Rooms

In-room computer

Swimming pool

Non-smoking Rooms

Body wrap

Garden

Facilities for Disabled Guests

Activity Kits

Body scrub

Tours

Air Conditioning

Soundproof Rooms

Security [24-hour]

Yoga room

Car park [free of charge]

On-site accessible self parking

Designated Smoking Area

Swimming pool [outdoor]