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Reviews from Guests

4.0/5

tripadvisor

2,724

Reviews

from real guests

gregorytot800

5

/

5

What can I say! I had my wedding here on the 15 August at Cloud Nine! This was the single best experience I have ever had at a hotel! The wedding team made sure everything was perfect. We definitely used all the services, from PT at the gym to having a car organized! Sitting next to the beach bar was amazing! Wasn’t crowded, good service and just amazing! Kevin the butler was amazing! This hotel was 5/5. A big shout out to Giri at the St Regis bar! And finally- Dayu from the wedding planning team A big thank you! Thank you for an amazing stay!!!!

minachun3755

5

/

5

I stayed knowing that Bill Bensley was involved in the design. It is a wonderful facility with a sophisticated design that excites you down to the smallest detail. Also, the room and the facilities are thoroughly cleaned and clean in every corner. I saw him diligently polishing the glass every morning, tending to the garden and pool, and inspecting the beach cleanup and even the sea before sunrise. Even when I went to the beachside alone in the early morning to see the sunrise, the security was perfect, with numerous staff stopping to greet me and coordinating over the radio, allowing me to walk alone in the early morning with peace of mind. The hospitality of all the staff is wonderful. I was moved by the continuous impressions, such as them remembering my name right away and greeting me with a smile. A-san, the Japanese concierge, provided service with sincerity, and I was continuously moved and grateful. They accommodated early check-in and late check-out. Thank you very much. S-san at the spa provided a heartfelt welcome and service every time I used the sauna, and it was a pleasant and happy experience. Mr. N at Kayupti Restaurant communicated with us even before our stay, and despite us having a gourmet pass, he accommodated my husband's birthday dinner. I was truly grateful. Mr. S at Duran Restaurant gave me a pleasant and smiling service, and when I returned to my room, there was a set of a letter, flowers, and sweets. I was moved. The next morning, when I went to the Boneca Restaurant for breakfast, S-san served me, and the time when I could directly express my thanks was a happy moment. It was a wonderful stay with superb hospitality from beginning to end. This is the best hotel I have ever stayed at. I posted this because I wanted to express my gratitude here and also have everyone experience that hospitality.

A6463MHluciem

5

/

5

We stayed here for a few days as part of our honeymoon. All I can say is WOW. It was amazing from beginning to end. The staff are so lovely and will do anything for you. It’s immaculate too. We walked along the beach past the other hotels and the beach isn’t as nice as the one at the hotel. Infact it’s dirty. So we didn’t venture out too much. There’s a public footpath through all the other hotels which then stops at St Regis, which is good because you don’t get many people walking past. There were weddings on every day which are set up in the area next to the beach, this can be a little noisy. Also there’s a new hotel being built next door which can also be a little noisy and messy just keep that in mind when you book your room.

Facilities Details

Breakfast service

Airport Shuttle (free)

Air Conditioning

Free Wifi

Internet

Kids club

Family/child friendly

Family Rooms

Playground

Spa

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

All Spaces Non-Smoking (public and private)

Designated Smoking Area

Chapel/Shrine

Latvian Spoken

Contactless check-in/out

Nightclub/DJ

Pool with view

First aid kit

Valet Parking

Elevator

Daily Housekeeping

Room Service

Restaurant [halal]

Canoeing

Business Center

Anti-viral cleaning products

Foot bath

Allergy-free rooms

Snorkeling

Babysitting/Child Services

Air conditioning in public area

Snack Bar

BBQ Facilities

Staff trained in safety protocol

Adults Only

Croatian Spoken

Indonesian Spoken

Special Diet Meals (upon request)

Private Beach Area

Hiking

Breakfast in the Room

Hot water linen and laundry washing

Protective screens in common areas

Bicycles

Temperature check for guests and staff

Poolside bar

Game Room

Convenience Store (on site)

Swimming pool

Japanese Spoken

Shared stationery removed

Non-smoking Rooms

Body wrap

Garden

Windsurfing

Hand sanitizer

Facilities for Disabled Guests

Alternative meal arrangement

Massage

Terrace

Cashless payment service

Sanitized kitchen and tableware items

Diving

Body scrub

Tours

Khmer Spoken

English Spoken

Ironing Service

Cash withdrawal

Water sports (non-motorized)

Russian Spoken

Library

Car park [on-site]

Children's books and toys

Korean Spoken

Free face masks

Icelandic Spoken

24-Hour Front Desk

Soundproof Rooms

Fishing

Laundry

Currency Exchange

Security [24-hour]

Karaoke

Yoga room

Guest rooms seal after sanitization

Laundromat

Car park [free of charge]

Rooms sanitized between stays

On-site accessible self parking

Dry Cleaning

Physical distancing of at least 1 meter

Norwegian Spoken

Hungarian Spoken

Dutch Spoken

Swimming pool [outdoor]

Wi-Fi in public areas

Safe dining setup

Restaurant [kosher]

Souvenir/Gift Shop

Smoke-free property

Restaurant

Daily disinfection in common areas

10 Available Room Types

Villa, 3 Bedrooms, Ocean View
Villa, 3 Bedrooms, Ocean View
Villa, 3 Bedrooms, Ocean View
Villa, 3 Bedrooms, Ocean View
Villa, 3 Bedrooms, Ocean View
Villa, 3 Bedrooms, Ocean View
Villa, 3 Bedrooms, Ocean View
Villa, 3 Bedrooms, Ocean View
Villa, 3 Bedrooms, Ocean View
Villa, 3 Bedrooms, Ocean View
Villa, 3 Bedrooms, Ocean View

Villa, 3 Bedrooms, Ocean View

Patio

Patio

Satellite Channels

Satellite Channels

TV

TV

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Exterior corridor

Exterior corridor

Kitchenette

Kitchenette

Clothes Rack

Clothes Rack

Desk

Desk

Free Wifi

Free Wifi

Free Toiletries

Free Toiletries

Interconnecting Room(s) Available

Interconnecting Room(s) Available

Toilet

Toilet

Kids shampoo

Kids shampoo

Sleep comfort items

Sleep comfort items

Lever handle on door

Lever handle on door

DVD/CD player

DVD/CD player

Slippers

Slippers

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Sitting Area

Sitting Area

Daily newspaper

Daily newspaper

Non-smoking

Non-smoking

Bar

Bar

Soundproof

Soundproof

Bathtub grab bar

Bathtub grab bar

Laptop workspace

Laptop workspace

Dining Area

Dining Area

Bathtub or Shower

Bathtub or Shower

Minibar

Minibar

Wardrobe/Closet

Wardrobe/Closet

Tea/Coffee Maker

Tea/Coffee Maker

Fan

Fan

Daily housekeeping

Daily housekeeping

Hypoallergenic

Hypoallergenic

Telephone

Telephone

Dining Table

Dining Table

Towels

Towels

Stovetop

Stovetop

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Hair dryer

Hair dryer

Iron

Iron

Roll-in shower

Roll-in shower

Bathtub

Bathtub

Dishwasher

Dishwasher

Kitchen

Kitchen

Room service [24-hour]

Room service [24-hour]

Microwave

Microwave

Free bottled water

Free bottled water

Private Pool

Private Pool

Villa, 4 Bedrooms, Ocean View
Villa, 4 Bedrooms, Ocean View
Villa, 4 Bedrooms, Ocean View
Villa, 4 Bedrooms, Ocean View
Villa, 4 Bedrooms, Ocean View
Villa, 4 Bedrooms, Ocean View
Villa, 4 Bedrooms, Ocean View
Villa, 4 Bedrooms, Ocean View
Villa, 4 Bedrooms, Ocean View
Villa, 4 Bedrooms, Ocean View
Villa, 4 Bedrooms, Ocean View

Villa, 4 Bedrooms, Ocean View

Patio

Patio

Satellite Channels

Satellite Channels

TV

TV

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Exterior corridor

Exterior corridor

Kitchenette

Kitchenette

Clothes Rack

Clothes Rack

Desk

Desk

Free Wifi

Free Wifi

Free Toiletries

Free Toiletries

Interconnecting Room(s) Available

Interconnecting Room(s) Available

Toilet

Toilet

Kids shampoo

Kids shampoo

Sleep comfort items

Sleep comfort items

Lever handle on door

Lever handle on door

DVD/CD player

DVD/CD player

Slippers

Slippers

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Sitting Area

Sitting Area

Daily newspaper

Daily newspaper

Non-smoking

Non-smoking

Bar

Bar

Soundproof

Soundproof

Bathtub grab bar

Bathtub grab bar

Laptop workspace

Laptop workspace

Dining Area

Dining Area

Bathtub or Shower

Bathtub or Shower

Minibar

Minibar

Wardrobe/Closet

Wardrobe/Closet

Tea/Coffee Maker

Tea/Coffee Maker

Fan

Fan

Daily housekeeping

Daily housekeeping

Hypoallergenic

Hypoallergenic

Telephone

Telephone

Dining Table

Dining Table

Towels

Towels

Stovetop

Stovetop

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Hair dryer

Hair dryer

Iron

Iron

Roll-in shower

Roll-in shower

Bathtub

Bathtub

Dishwasher

Dishwasher

Kitchen

Kitchen

Room service [24-hour]

Room service [24-hour]

Microwave

Microwave

Free bottled water

Free bottled water

Private Pool

Private Pool

Villa, 1 Bedroom, Ocean View
Villa, 1 Bedroom, Ocean View
Villa, 1 Bedroom, Ocean View
Villa, 1 Bedroom, Ocean View
Villa, 1 Bedroom, Ocean View
Villa, 1 Bedroom, Ocean View
Villa, 1 Bedroom, Ocean View
Villa, 1 Bedroom, Ocean View

Villa, 1 Bedroom, Ocean View

Patio

Patio

Satellite Channels

Satellite Channels

TV

TV

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Exterior corridor

Exterior corridor

Kitchenette

Kitchenette

Clothes Rack

Clothes Rack

Desk

Desk

Free Wifi

Free Wifi

Free Toiletries

Free Toiletries

Interconnecting Room(s) Available

Interconnecting Room(s) Available

Toilet

Toilet

Kids shampoo

Kids shampoo

Sleep comfort items

Sleep comfort items

Lever handle on door

Lever handle on door

DVD/CD player

DVD/CD player

Slippers

Slippers

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Sitting Area

Sitting Area

Daily newspaper

Daily newspaper

Non-smoking

Non-smoking

Bar

Bar

Soundproof

Soundproof

Bathtub grab bar

Bathtub grab bar

Laptop workspace

Laptop workspace

Dining Area

Dining Area

Bathtub or Shower

Bathtub or Shower

Minibar

Minibar

Wardrobe/Closet

Wardrobe/Closet

Tea/Coffee Maker

Tea/Coffee Maker

Fan

Fan

Daily housekeeping

Daily housekeeping

Hypoallergenic

Hypoallergenic

Telephone

Telephone

Dining Table

Dining Table

Towels

Towels

Stovetop

Stovetop

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Hair dryer

Hair dryer

Iron

Iron

Roll-in shower

Roll-in shower

Bathtub

Bathtub

Dishwasher

Dishwasher

Kitchen

Kitchen

Room service [24-hour]

Room service [24-hour]

Microwave

Microwave

Free bottled water

Free bottled water

Private Pool

Private Pool

Villa, 2 Bedrooms
Villa, 2 Bedrooms
Villa, 2 Bedrooms
Villa, 2 Bedrooms
Villa, 2 Bedrooms
Villa, 2 Bedrooms
Villa, 2 Bedrooms
Villa, 2 Bedrooms

Villa, 2 Bedrooms

Patio

Patio

Satellite Channels

Satellite Channels

TV

TV

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Exterior corridor

Exterior corridor

Kitchenette

Kitchenette

Clothes Rack

Clothes Rack

Desk

Desk

Free Wifi

Free Wifi

Free Toiletries

Free Toiletries

Interconnecting Room(s) Available

Interconnecting Room(s) Available

Toilet

Toilet

Kids shampoo

Kids shampoo

Sleep comfort items

Sleep comfort items

Lever handle on door

Lever handle on door

DVD/CD player

DVD/CD player

Slippers

Slippers

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Sitting Area

Sitting Area

Daily newspaper

Daily newspaper

Non-smoking

Non-smoking

Bar

Bar

Soundproof

Soundproof

Bathtub grab bar

Bathtub grab bar

Laptop workspace

Laptop workspace

Dining Area

Dining Area

Bathtub or Shower

Bathtub or Shower

Minibar

Minibar

Wardrobe/Closet

Wardrobe/Closet

Tea/Coffee Maker

Tea/Coffee Maker

Fan

Fan

Daily housekeeping

Daily housekeeping

Hypoallergenic

Hypoallergenic

Telephone

Telephone

Dining Table

Dining Table

Towels

Towels

Stovetop

Stovetop

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Hair dryer

Hair dryer

Iron

Iron

Roll-in shower

Roll-in shower

Bathtub

Bathtub

Dishwasher

Dishwasher

Kitchen

Kitchen

Room service [24-hour]

Room service [24-hour]

Microwave

Microwave

Free bottled water

Free bottled water

Private Pool

Private Pool

Pool Villa Suite, 1 Bedroom, Garden View
Pool Villa Suite, 1 Bedroom, Garden View
Pool Villa Suite, 1 Bedroom, Garden View
Pool Villa Suite, 1 Bedroom, Garden View
Pool Villa Suite, 1 Bedroom, Garden View
Pool Villa Suite, 1 Bedroom, Garden View
Pool Villa Suite, 1 Bedroom, Garden View
Pool Villa Suite, 1 Bedroom, Garden View

Pool Villa Suite, 1 Bedroom, Garden View

Bathtub grab bar

Bathtub grab bar

Satellite Channels

Satellite Channels

TV

TV

Air Conditioning

Air Conditioning

Blackout curtains

Blackout curtains

Exterior corridor

Exterior corridor

Clothes Rack

Clothes Rack

Desk

Desk

Private Pool

Private Pool

Free Wifi

Free Wifi

Free Toiletries

Free Toiletries

Interconnecting Room(s) Available

Interconnecting Room(s) Available

Toilet

Toilet

Kids shampoo

Kids shampoo

Sleep comfort items

Sleep comfort items

Lever handle on door

Lever handle on door

DVD/CD player

DVD/CD player

Slippers

Slippers

Extra Long Beds (> 6.5 ft)

Extra Long Beds (> 6.5 ft)

Sitting Area

Sitting Area

Daily newspaper

Daily newspaper

Non-smoking

Non-smoking

Bar

Bar

Soundproof

Soundproof

Laptop workspace

Laptop workspace

Bathtub or Shower

Bathtub or Shower

Minibar

Minibar

Wardrobe/Closet

Wardrobe/Closet

Tea/Coffee Maker

Tea/Coffee Maker

Fan

Fan

Daily housekeeping

Daily housekeeping

Hypoallergenic

Hypoallergenic

Telephone

Telephone

Balcony/Terrace

Balcony/Terrace

Dining Table

Dining Table

Towels

Towels

Private bathroom

Private bathroom

Bathrobes

Bathrobes

Hair dryer

Hair dryer

Iron

Iron

Roll-in shower

Roll-in shower

Bathtub

Bathtub

Room service [24-hour]

Room service [24-hour]

Free bottled water

Free bottled water

Facilities Details

Pool and Spa

Private Beach Area

Spa

Massage

Fitness Center

Sauna

Parking and Transportation

Valet Parking

Airport Shuttle (free)

Food & Drink

Bar

Room Service

Restaurant [halal]

Snack Bar

Breakfast service

BBQ Facilities

Special Diet Meals (upon request)

Breakfast in the Room

Poolside bar

Alternative meal arrangement

Restaurant [kosher]

Restaurant

Front Desk Services

24-Hour Front Desk

Currency Exchange

Activities

Canoeing

Snorkeling

Hiking

Windsurfing

Diving

Fishing

Entertainment and Family Services

Contactless check-in/out

Nightclub/DJ

Kids club

Babysitting/Child Services

Air conditioning in public area

Family/child friendly

Cash withdrawal

Children's books and toys

Karaoke

Laundromat

Playground

Smoke-free property

Business Facilities

Business Center

Meeting/Banquet Facilities

Shops

Convenience Store (on site)

Souvenir/Gift Shop

Common Areas

Chapel/Shrine

Game Room

Terrace

Library

Cleaning Services

First aid kit

Daily Housekeeping

Anti-viral cleaning products

Staff trained in safety protocol

Hot water linen and laundry washing

Protective screens in common areas

Temperature check for guests and staff

Shared stationery removed

Hand sanitizer

Cashless payment service

Sanitized kitchen and tableware items

Ironing Service

Free face masks

Laundry

Guest rooms seal after sanitization

Rooms sanitized between stays

Dry Cleaning

Physical distancing of at least 1 meter

Safe dining setup

Daily disinfection in common areas

Languages Spoken

Latvian Spoken

Croatian Spoken

Indonesian Spoken

Japanese Spoken

Khmer Spoken

English Spoken

Russian Spoken

Korean Spoken

Icelandic Spoken

Norwegian Spoken

Hungarian Spoken

Dutch Spoken

Internet Access in public areas

Free Wifi

Internet

Wi-Fi in public areas

Miscellaneous

Pool with view

Elevator

Foot bath

Allergy-free rooms

Family Rooms

Adults Only

All Spaces Non-Smoking (public and private)

Bicycles

Swimming pool

Non-smoking Rooms

Body wrap

Garden

Facilities for Disabled Guests

Body scrub

Tours

Water sports (non-motorized)

Car park [on-site]

Air Conditioning

Soundproof Rooms

Security [24-hour]

Yoga room

Car park [free of charge]

On-site accessible self parking

Designated Smoking Area

Swimming pool [outdoor]