Ula Villas Bali

The villa overall was quite nice, but the owners are very unpleasant and completely ruined the experience. The hosts husband acted completely unprofessionally by coming to the villa and screaming at my little brother for a delay in payment, despite me explaining we needed to find an ATM first to pay in cash (which the host said was fine). After we left I have been harassed , with the host claiming we have stolen bottles of shampoo and need to pay and that the sheets need to be washed so therefore we have to pay that too?! The tvs in the bedroom also do not work and there is a bad smell in the showers, particularly the outside one. We paid a cleaning fee of £25 and the villa wasn’t cleaned once during our stay Avoid this villa as there are plenty of nicer ones with much more pleasant owners.

So me and my 2 friends went to spend our last week in Bali (end of juli 2019). We went to get out of the city center and when we arrived (in the evening) the villa wasnt ready, we had called their whatsapp number maybe 10 times to tell them we were coming but no answer. we arrived and there was a guy there who didnt speak english so he used google translate. I dont mind that but he said that the villa wasnt ready until tomorrow. but when i talked to him for about 10 minutes he said that he could make the beds so we could sleep and he would clean it the next day we agreed and he changed the sheets and went in. In the "master suite" there was a bathroom with a open shower and there was a lizard there. about 40-50cm long and my friend who wanted to sleep there freaked out. we told the guy and he went to check it out and the lizard hid behind the shower wall. anyway we shared a room the first night and went out the next day and came back with the hope that our pool would have been cleaned and the bathroom and rooms would be clean too but no. no cleaning only the bed sheets. there were ants in the bed and lizards in the rooms. bathrooms were so calcified and dirty. pool was full of leafs, floor was dirty and the kitchen was unusable plus the waterjug that would supposed to be there was empty. We called booking to get a refund but it was not possible, the owner would not accept... This place should be visited. though the nice pictures its not central in uluwatu its OK at best but i would stay somewhere else.

Do not be fooled by their reviews and photos, as we were. Absolutely filthy place, no towels, drinking water, toiletries, microwave, stained furniture, dangerous loose electrical sockets, cigarrette burns in jacuzzi, showers that wer so dirty, did not even step in them, dreadful kitchen - grime everywhere, some kind of insect bait next to headboard, swimming pool full of leaves, reception are with large bowl overflowing with cigarette butts and a recetionist sleeping behind the counter on a dirty floor matress. Needless to say, we left the day after our arrival and had to book somewhere else. Booking.com have tried contacting the management on numerous occassions, but they have not replied. So we are still over $2,000 out of pocket. We would hate this to happen to anyone else, so if you can cancel any furture booking now, will not have all the trouble we encountered.