Jiwa Klusa Luxury Villa

We stayed here at Christmas time, we met our friends from Singapore (they stayed at a different resort). The resort did a special Christmas dinner for us, and had the kids come up from Ubud to do a traditional dance show. The villas are a bit far away from city center, but it's on a rice paddy, and we loved having massage outside in the rain. They had a shuttle run us into to town any time we wanted to come, and the hotel helped us arrange anything we wanted to do. Love it. Highly recommend.

Stayed on 16 - 18 Dec 2016 with my wife and 1 year old baby daughter..Main pool was under renovation and its area is poorly maintained..Stayed at a 1 room pool villa..Private pool is just ok..Expect crawlies up to your bed..End up buying my own insect repellant..Layout had many cracked edges..My daughter was unfortunate to trip my and fell on one exactly at her face..Leaves her a scratch mark on her face..Asked for an adaptor at one of the night just to be told that i will get it only on the morning..Far from ubud market..Driver is good..Offered a tour for free to the padi rice terrace and kluak coffee..Always on time..Staffs are all great..Its just that the place needs an upgrading..Unsafe for kids..Overall i think its not worth the stay

Avoid this hotel. When I got home and checked my credit card statement I realised that the hotel has charged my card twice. They took an extra £230! Now since I found this out, I have rang the hotel 4 or 5 times and each time I have been told in broken English that the manager is not around. I was told that my message would be given to the manager and they would email me back straight away. No email. So I rang again, this time I was given the phone number of the manager. I rang the number and the person said that he resigned 2 days ago and so couldn't help me. I then rang the hotel again and Inrada (works in the restaurant) answered the phone again and said he didn't know and couldn't help me. After asking he gave me the number of the owner. I phoned that number and spoke with someone who hung up on me after 46 seconds. Since then I have tried calling but he will not pick up. This is not a hotel. They are happy to take your money but after that seem to have no interest at all. We did enjoy the stay here and we were going to write an honest review about the hotel but since this has happened, and have found that we are not the first to be charged twice, I would recommend people NOT to book and stay here.