C151 Smart Villas at Seminyak

If I were rating the villas on friendly staff and size and quality appliances you would give them 5 stars because the villa and the pool were enormous and appliances top notch but unfortunately something has gone wrong here. The ceilings looked like they’d had water damage or just really bad workmanship all through, the beautiful timber floors were rotting next to the shower because of the way the door wouldn’t close properly, tiles were falling off the wall in the kitchen and just in general the villa made us feel sad that someone had put a lot of money into them but didn’t make sure it was done properly. It seemed at least a quarter of the villas were abandoned including what must have been the reception area and they are now using a not quite as run down villa as the office. Upside, the sound system was great and ran through the whole villa including the bathroom and outside and having a filtered water and ice fridge to use was really good. Breakfast was delivered every morning which was nice and it was a few minutes walk to the beach, market and restaurants. Aircon was ok but struggled a little because of the size of rooms and gaps around the doors. Staff were very caring and the villa clean.

This villa is a disgrace, don't go there. The pool has black mould around the bottom and sides with loose tiles around it. No dishwasher, no microwave, mouldy showers, dirty furniture, doors don't lock, glass wall at front is cracked, the towels are disgusting and when collected staff use them for cleaning and wiping glasses and crockery. TV didn't work , had to get technician in to fix but tv in Indonesian. The showers are disgusting with orange mould and broken wall tiles. The step into the bath had come away and was filthy. The top of the water container was filthy. Beach towels were stained and every morning when we got up we were covered in bites! Furniture was dirty and most villas were closed and overgrown with weeds. The only good thing were the staff who tried.

A sad reflection of what these villas would have been years ago. Very tired now. Staff did their very best in what must be a very frustrating environment. We stayed 7 nights and had to call maintenance every day to fix something. Huge, heavy doors that wouldn’t slide (or lock). Lounge chairs dirty, with cigarette burns and so low to the ground they were impossible to get out of. One bed so low to the floor you had to roll over and crawl out backwards! Bathroom taps that wouldn’t turn off with water running all night (twice before it was replaced) No hot water for 4 of the 7 days. Fridge old and rusty. Pool badly in need of a good scrub. Mould and growth built up in grout and corners. No smoke detectors or sprinkler system. Television reception dreadful. Front door security entry has obviously been replaced a couple of times, but neither touch pads worked so had to carry old fashioned key with us everywhere we went. (1 key is not enough for a 3 bedroom villa). Water pressure too low to get a decent shower. Timber floors have had water damage in doorways and very scratched throughout. Toilet not fixed to the floor, so moved every time you sat down or stood up. Bathroom spa baths had obviously seen better days and there was no way any of us would have used them - and there were no bath plugs anyway! Water connected to fridge looked green, so not suitable to use for chilled water. The ice maker didn’t work either. There has obviously been a fire in the electrical box at the rear of the unit which had burned a huge hole in back wall. Only 2 sunlounges for a 3 bedroom villa that sleeps 6. It is obvious that the owners have let these villas deteriorate badly and there are only a few actually in use. Most are sitting derelict with broken glass, weed infested pools, grass growing from guttering and overrun gardens. There is no real reception area and one unit is being used as a temporary office. In fact, upon checking in, we were very concerned that this would be a reflection of what the villas would be like - and we were correct! Even with the “special” deals, these villas are dreadfully overpriced. All this being said, the villas are in a great location, close to the beach and good restaurants and bars. They’re close to Seminyak Village and Square and the markets. The bedding was clean and of good quality, but the towels were of poor quality and looked more grey than white. The staff were very obliging and did their best to rectify issues as they were raised, but it is obvious that the owners are not willing to spend the money required to bring up to an acceptable level. I’d look elsewhere if you’re looking for a good quality villa. What should have been a relaxing holiday, actually ended up being very stressful.