Sanur Beach

We were duped! The villa has a worksite which abuts it with a parapet wall. The builders would start with trucks arriving from 5.30 am until dusk EVERY DAY!!! Hammering, drilling and on one day using a jackhammer all day. The men working on the roof could see into the pool area so there was NO PRIVACY… for whole stay. In one instance a roofing sheet fell from the hands of a man and it flew into the pool narrowly missing one of our friend just as she was about to enter the water. This was in front of a man from Booking.com who had come to discuss our concerns with us. It was completely dishonest of the owners who we met as they were leaving and we were arriving but they said nothing to us. It ruined our stay

We booked villa no 2 via Airbnb. Check in was simple as a nearby staff person let us in. Our villa was extremely clean. The couch and AC in the main room was a bit old but still mostly comfortable. The pool was clean and the staff that came in each day were very friendly and thorough. The only slight inconvenience was that we were not told until we got there that 100 meters away there was an open air concert. For 3 full days the practice and event was very loud and shook the windows. Other than that it was a very convenient location only 3 min walk to the beach and a few min walk to many restaurants and convenience stores. We will definitely go back - but we will check beforehand about concerts. :)

We were extremely dissatisfied with our villa and checked out after 4 nights (booked for 9). We had the following complaints: - check in process unclear. We were assisted by a near by resort to figure this out - the villa is advertised as beach access however this involves transiting through another hotel. We were yelled at by staff here before we were able to explain which villa we were at and show the pass. Now we feel like criminals moving through this area. - the pool was green and unswimmable for two days. - the airconditioning in the common area was broken and could not be repaired. This means we had nowhere to comfortably congregate as a family. - the hot water cycles every 2 seconds between hot and cold. - one of our party has a spinal injury and the wet stones around the pool caused a slip hazard. This has activated his back pain. The design of the pool to overflow onto the courtyard is frustrating to say the least. (Constant wet and mucky feet) - the fridge stopped working. - TV in master didn’t work - only 1 lightbulb in the 2 bedside lamps - aircon in 3rd bedroom so loud that this terrified my daughter and so we moved her to stay at the Griya. - furniture around pool falling apart. We had the big white lounges removed to prevent injury. In short, I feel the villa is not as advertised, we are uncomfortable and left early. Efforts to discuss this with the owner were ignored. Don’t waste your time or money here. Stay at the Griya next door.