The Khayangan Dreams Villa Umalas

OT BOOK THIS VILLA!! The worst way to start our honeymoon! We checked in to the hotel and instantly knew we couldn’t spend the night here. The rooms are so out dated and dirty!! We were fooled by the images of the villa and are extremely disappointed, we rushed to find an alternative accommodation and have had to spend our trips money on booking another accommodation as there was no way we would have stayed in this villa. This place is so dirty from the stains on the sunken couch, bed sheets with stains, toilet bowl dirty and rusty stains. The furniture in door and outdoor are all ripping and filthy. Ontop of all of this mould stains on the stove, microwave and bathtub. Tv was broken and even when we turned it on could barely see what was on screen. This villa is a scam words cannot describe my disappointment and stress this caused me and my partner at the beginning on our trip. The amount you pay is definitely a SCAM!! I will be taking this further to receive a full refund.

Stayed here as a group of 4 for a month and would recommend! Everything was slightly dated but nothing to complain about. Big comfy beds and pillows, large social area and kitchen. Sheets and towels replaced regularly and was always someone to speak to if help needed. The pool could have been maintained better but the weather meant the grass was flooding so mud was in the pool. Felt safe and secure and not noisy! Lovely time spent here!!

We stayed here for 5 nights (should have been 6) and have to say it’s more like Khayangan BAD Dreams Villas... Apologies this is a long one as unfortunately there is so much is wrong with this place. Firstly the kitchen and living area are open plan and outside, and the two bedrooms are separate (have their own entrances and bathrooms) and do not connect. So if you are a family with small children you may want to rethink staying there. I didn’t feel comfortable having my kids sleeping separately so my husband and I had a room each and shared with the kids. They have no baby high chairs so for safety purposes we kept our little one in her buggy most of the time as we didn’t want her crawling around outside and possibly falling into the pool or the surrounding concrete. Plus the floor in the kitchen/living area was always dirty. “Breakfast” is a special “treat” which is cooked for you in your villas. In theory it is a lovely idea but not executed terribly well. They only have American and Indonesian. “American” consisted of a sad looking sausage, with some bacon and eggs with a strategically placed piece of cucumber and tomatoes. I’m not American and even I know it’s not an American breakfast. Plus even though we said we didn’t want any meat we ended up with a plate of it. I had explained the night before that we didn’t eat meat, we were veggies, and we wanted to know what else they could offer. I specifically explained that we’d like potatoes, tomatoes, mushrooms and what we got we’re eggs, cold chips (!!) one slice of cucumber, & one slice of tomato! They were not even able to provide us with cereal and milk. - [ ] The staff were very persistent with providing us with breakfast even when we hadn’t requested it and didn’t want it. We got phone call after phone call about breakfast early in the morning - so there was no chance of any lie ins. - [ ] The showers and toilets are outside and need a huge amount of TLC. One of our toilets flooded & subsequently overflowed. We had cold water and on one occasion the water completely went off mid-shower. A/C unit in our villa (Villa 1) needs upgrading. Hardly did the job of keeping us cool during the hot nights. WiFi was useless - slow and constantly kept cutting out. The pool was dirty, and looked like it’d never been cleaned. So obviously we didn’t go in it. We returned to the hotel early on one occasion and our room was being “cleaned”. I made the mistake of seeing the bed & pillows. Oh my god I’ve never seen something so disgusting - it was covered with yellow stains which made me feel so ill. I really did not want to sleep there after that. This villa was beyond disappointing, we ended up cutting short our stay and moving elsewhere. Don’t stay here. Spend your hard earned money somewhere nicer, and spend a little bit more for proper luxury. I am sure they are trying hard, but SO much work and updating needs to be done here in order to make it a DREAMS villa.