Stayed in Java Paragon a few times before, but this is the first time I met a staff with a bad attitude. The female FO (whom I won't name here, as I already filed a complaint directly to the hotel staff) wasn't polite or friendly at all. When I checked in with the male FO, I was asking about the 'nobar' event & this female FO beside him just blurted out "with purchase" while still doing her thing. She just said it out loud for me to hear but didn't even bother to look at me, or even say hi & explain it directly. But I was still fine with that.
Then the same staff member was ushering a guest to the elevator & got in right after my family. She just barged in without saying hello or even flashing a smile, which was fine at first. But before I had a chance to use my key & press the button for my floor, she forced her way in to press her button first. So I let go of the button & let her go first. Then she asked me which floor I was going to, so I told her because I thought maybe she wanted to help. Instead, she rudely said that my floor required a key & couldn't be accessed without one, then grabbed my key.
She didn't use any polite manners or offer to help, she just said it in a rude tone. When I explained that I already knew that & had only let her go first because she forced her way in front of me, she didn't even apologize or say anything. She just smirked and turned away. When the elevator door opened, she got out with the guest and, once again, didn't even acknowledge us as guests, no greetings whatsoever. After that, I went to the reception to ask for her name & again she answered with rude manners.
Well, you'd expect a four-star hotel to have four-star hospitality & attitude, but I guess not.
Fortunately, there are still many staff here that are very friendly & helpful, like Mr. Dohi the technician & also big thanks to the female staff from Avenue Lounge (I didn't see her name tag) but she was very nice. Thank you
