Puri Darmo Serviced Residences

The worst hotel I've ever placed, at 9 a.m. the buffet is not ready at all, the request for a delicious breakfast is sent in the room too long, the staff is also not friendly, the service is less than either a shortage of staff or how, the service is good but the service is especially in the rest is very poor

The place is ok, we took an apartment with 3 rooms. The living room was big and kitchen was sufficient for light cooking. However, the aircon and especially the bathrooms were not maintained (shower heads was not working properly, bathtub could not drain, aircon was not able to adjust the temp). The location requires transport to the city and only a minimart nearby. If you just want to spend time with the facilities, it is ok.

I first went to see this apartment in December 2012, as i required a month long residence for February 2013. I paid 1 million indonesian rph deposit by credit card, and was happy with the apartment all be it little tatty, it was big and fine for me. They said they had a bar and restaurant and showed me the menu, western food as well, everything was positive. I received a confirmation email from the detailing everything, also informing me they would also require an additional 10 million rph as a security deposit as well as full payment for the apartment on my arrival, no one informed me of this when i was there in December, but i thought ok its too late to cancel now, i well put all the costs on the my credit card when i arrive and when i leave they can credit the 10 million security deposit back to my card, the email also informed me that electric was at an additional charge, which at the time didn't concern me as everything is cheap in Indonesia, I arrived on 2nd February after a long trip from the UK, feeling rather tired i checked in to the apartment and handed my credit card over to pay everything, it was declined, everytime time they tried it, so the wanted cash, i told them i didn't carry that amout of cash and they agreed i could pay later. I phoned my bank to see what was happening and why i couldn't use my credit card, they informed me that the apartment was bypassing the pin, which would automaticly decline my payment. i explained everything to reception but to no avail, it seemed strange to me in December it was no problem. i reserve judgment on whether this was deliberate to save them credit card charges, i took the money from the ATM over 2 days to pay for the apartment but not the security deposit, which cost me an additional £20. I explained that i didn't want to pay the security deposit with cash as i didn't want to take 10 million rph back to the UK with me, which after speaking to the manager was resolved and the security deposit was cancelled. I could have done without all this hassle at anytime let alone when your jet lagged. i went to the Tradewinds bar and restaurant, thinking it would be nice to have a meal and a beer, despite the comprehencive western menu, no western food and no beer, so i had Nasi gorang (fried rice) , which was awful, so that was the first and last time i went there. on the positive side the apartment was fine, cleaned everyday, with clean sheets and towels, hot water was a bit sparse but ok, once i got some food and beer in the fridge it was fine. Check out was less stressful, but the charge of nearly £100 for electric was expensive, i dont pay that at home for electric. When i left the were very apologetic about the problems i had, but for me it was too late. i would never stay there again.