The Alana Surabaya

4.0 / 5

•

No. 10–12, Gayungan District, Surabaya City, East Java Province, Indonesia 60231

Reviews from Guests

4.0/5

553

Reviews

from real guests

The_quite_path

I picked this hotel because it was near my destination for this business trip. I didn't have much interaction with the staff, but they seemed friendly overall. The room was clean, and the breakfast was very tasty. I liked it!

Navigate48291349727

4-star hotel with a strategic location, close to the office area and Java Pos Arena. The room I occupied was quite spacious and clean. Although the building belongs to the old hotel, the treatment looks good so it remains comfortable to stay. The indoor pool facility is one of the added values, feels comfortable and suitable for relaxation. Breakfast is also quite varied and complete. However, the dining area feels kind of limited so it can feel quite dense at a certain time. Overall OK.

ummuk2024

from the start the check in process was fast and a female receptionist helped me to check in early at around 11 am, I appreciate her help. At night I wanted to borrow plates and cutleries and they were well served when I borrowed them from Mas Mas at the reception, the second time I wanted to borrow again from Mas Mas at the reception, 2 bowls but I waited and they weren't delivered, secondly I called the restaurant and they were picked up. by a woman and said it would be delivered, but when I waited it still hadn't been delivered. then I called back to the restaurant but there was no answer until my food was cold. please fix this. for food at breakfast, the staff is very helpful and friendly, the food is quite varied, but the taste may need to be improved. So far so good for this hotel, I like the spacious rooms, the facilities, the staff who help with the early check-in process, the staff at breakfast and the security staff.

Facilities Details

Airport Shuttle (free)

Free Wifi

Internet

Kids club

Family/child friendly

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Car park [free of charge]

Nightclub/DJ

Khmer Spoken

English Spoken

Fax/Photocopying

Poolside bar

Valet Parking

Elevator

Room Service

Hungarian Spoken

Swimming pool

Dutch Spoken

Ironing Service

Wi-Fi in public areas

Air conditioning in public area

Non-smoking Rooms

24-Hour Front Desk

Staff trained in safety protocol

Laundry

Garden

Security [24-hour]

Souvenir/Gift Shop

Massage

Yoga room

Special Diet Meals (upon request)

Terrace

Indonesian Spoken

Restaurant

Airport Shuttle (free)

Free Wifi

Internet

Kids club

Family/child friendly

Sauna

Fitness Center

Bar

Meeting/Banquet Facilities

Car park [free of charge]

Nightclub/DJ

Khmer Spoken

English Spoken

Fax/Photocopying

Poolside bar

Valet Parking

Elevator

Room Service

Hungarian Spoken

Swimming pool

Dutch Spoken

Ironing Service

Wi-Fi in public areas

Air conditioning in public area

Non-smoking Rooms

24-Hour Front Desk

Staff trained in safety protocol

10 Available Room Types

Suite

64 Square Meter

Electric Kettle

Hair dryer

Private bathroom

Free Toiletries

Towels

Books/DVDs/music for children

Free Wifi

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Slippers

Tea/Coffee Maker

Dining Table

Free bottled water

Minibar

Refrigerator

Daily housekeeping

Carpeted

Desk

Sitting Area

Dining Area

Sofa

Trash cans

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Baby cot (upon request)

Safe

Safety/security feature

Bathtub

Shower

Toilet

Deluxe Double Room

32 Square Meter

Electric Kettle

Hair dryer

Private bathroom

Free Toiletries

Towels

Books/DVDs/music for children

Free Wifi

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Slippers

Tea/Coffee Maker

Free bottled water

Minibar

Refrigerator

Daily housekeeping

Carpeted

Desk

Interconnecting Room(s) Available

Sitting Area

Sofa

Trash cans

Wardrobe/Closet

Clothes Rack

Ironing Facilities

Baby cot (upon request)

Safe

Safety/security feature

Shower

Toilet

View

Deluxe Twin Room

32 Square Meter

Electric Kettle

Hair dryer

Private bathroom

Free Toiletries

Towels

Free Wifi

Cable Channels

Telephone

Air Conditioning

Blackout curtains

Slippers

Tea/Coffee Maker

Free bottled water

Minibar

Refrigerator

Daily housekeeping

Desk

Sitting Area

Trash cans

Wardrobe/Closet

Ironing Facilities

Baby cot (upon request)

Safe

Safety/security feature

Shower

Toilet

Premiere Double Room

Air Conditioning

Desk

Minibar

Private bathroom

Refrigerator

Shower

Slippers

Sofa

Toilet

Towels

Premiere Twin Room

Air Conditioning

Desk

Minibar

Refrigerator

Shower

Slippers

Sofa

Toilet

Towels

Facilities Details

Pool and Spa

Sauna

Massage

Fitness Center

Parking and Transportation

Valet Parking

Airport Shuttle (free)

Food & Drink

Bar

Poolside bar

Room Service

Special Diet Meals (upon request)

Restaurant

Front Desk Services

24-Hour Front Desk

Entertainment and Family Services

Nightclub/DJ

Kids club

Air conditioning in public area

Family/child friendly

Business Facilities

Fax/Photocopying

Meeting/Banquet Facilities

Shops

Souvenir/Gift Shop

Common Areas

Terrace

Cleaning Services

Ironing Service

Staff trained in safety protocol

Laundry

Languages Spoken

Khmer Spoken

English Spoken

Hungarian Spoken

Dutch Spoken

Indonesian Spoken

Internet Access in public areas

Free Wifi

Wi-Fi in public areas

Internet

Miscellaneous

Car park [free of charge]

Elevator

Swimming pool

Non-smoking Rooms

Garden

Security [24-hour]

Yoga room