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Reviews from Guests

3.0/5

tripadvisor

171

Reviews

from real guests

Tourist20273782439

4

/

5

The Hills is one of the Options if Batam is crowded during the peak periods.It offers a better licatiin and near to popular mall sych as Nagoya.Streetfoods available at surrounding areas especially at night.Hotel quite clean and standards.Price reasonable s.

Zana4873

3

/

5

The only stand out about this hotel is the location. Near hypermarket. Nagoya shopping mall. I was happy to receive an online discount during booking with agoda. When I arrive the room was a little dusty. The tv remote is not working. The worst part is the wifi. We could not sign in almost all the time. I thought it's because of the rainy season the connection was bad but durinh bright days is almost the sane thing. I asked the staff regarding the connection. To my suprise they don't even try to address it properly. They asked me to open my room door so the wifi can get connected easily. I have doubts about security in this hotel what more to open my room door for wifi to connect. End up I have to sit at the lobby like some other travellers just to use their wifi. Breakfast was not fantastic. They served unriped fruits every morning. I wonder if the F&B department knows about it. Sorry to say I may not go back to this hotel again.

nurnabo

1

/

5

Pictures on internet and real life ARE 110% DIFFERENT. Hotel lobby and exterior is good but the elevator is old and creepy. ROOM IS OLD WITH LOTS OF MOSQUITOES. We had to request for a coil from the front counter to burn. Roof paint is peeling and lights unfixed. Toilet is dirty with mirror mold in it. Bathtub dirty, flush pumps goes on and on. And the lights right above the bed is seriously dirty and annoying.Probably the worst stay ever in my life. Staffs are humble and nice and even they too agree that pictures on internet and room is different. This will be, and I quote, “ first and last” visit to this hotel.

Facilities Details

Free Wifi

Facilities Details

Internet Access in public areas

Free Wifi