Batam View Beach Resort

I was disappointed with my experience at Batam View Resort. Despite arriving at around 9:00 pm, I still had to wait 10–15 minutes to check in, which wasn't a great start after a day of travel. Breakfast ends at 9:30 am, which already feels quite early for a resort where guests are on holiday. We arrived at 10:15 am and were still served the exact same breakfast buffet, but were charged an additional IDR 200,000 per person, even though breakfast was included with our room. Charging the full breakfast price for being just 45 minutes late, while serving the same food, felt unnecessarily rigid and poor customer service. In most hotels, 10:15 am isn't considered unusually late for breakfast. On arrival, no one offered to assist us with our luggage while we were checking in. Helping guests with their bags is a basic hospitality standard that I would expect from a resort. Overall, the service fell well below expectations and the stay didn't feel relaxing or welcoming. Unfortunately, it didn't feel like the vacation experience we were hoping for.

~The ferry transfer service was excellent. ~The room was clean, tidy, and well-maintained. However, the TV was too old, and every channel had static. ~The restaurant opening hours were inconvenient. As a resort hotel, breakfast was only served until 9:30 AM, and the restaurant closed at 2 PM. Dinner was only available at the lobby bar (which wasn't suitable for a proper meal). The other restaurant, Kelong Seafood Restaurant, was closed on Mondays and Tuesdays. The buffet breakfast looks cheap. ~The pool bar was closed, need to order drinks from the lobby bar which was very inconvenient. ~ Guest was smoking in the infinity pool (see attached photo) ~ Rooms condition: 7/10 ~ Breakfast Quality: 3/10 ~ Food & Beverage Service and Operations: 1/10 ~ Gym: 1/10 (Very limited old equipments, some was out of order) ~ Restaurant Menu: 3/10 (Kelong seafood restaurant closed on Monday and Tuesday, so I didn't have a chance to try) ~ Environment: 5/10 ~ Swimming Pool: 4/10 ~ Staff Attitude: 7/10 ~ Jetty Transfer: 10/10 If you don’t mind about the hotel’s F&B and Gym, other are quite fine. Worth visit during LOW season. During high season, the check-in is a nightmare, breakfast is a mess.

How one staff can ruin your trip. disappointment by uncordial behavior of reception staff member, Mr. Annga. At the outset, during our check-in, despite having made a prior request for early check-in, Mr. Annga (receptionist) was not courteous and asked us to return only by 3 PM. This was very disheartening. Thankfully, with the assistance of other reception staff and the manager, we were eventually accommodated. During our stay, although we encountered a few inconveniences — such as our child’s bolster lying under the bed (which we discovered only during checkout), the kitchen duster not being changed, and only one hand towel being provided — we chose not to raise any complaints. However, upon checkout, we again faced discourteous behavior from Mr. Annga(receptionist), who insisted we pay for a missing hand towel. Despite our willingness to open our luggage to prove we had not taken it, his tone remained unfriendly. It was only after another receptionist intervened that the matter was resolved with understanding and professionalism. Unfortunately, this experience has left us feeling unwelcome. We sincerely hope resort will take this feedback seriously and work towards improving the hospitality extended to the guests. They may also want to reconsider Mr. Annga’s role at the front desk to prevent such unpleasant experiences in the future.