Amaroossa

So disappointed with this Hotel. The staff are excellent nonetheless. The hotel is not maintained as per 4 Stars rating in Agoda I will not even rate it as beyond 2 out of 5 at the most because of the service staff. It is a shame. Supposed to stay from 25th Dec 2023 - 30th Dec 2023 but check out on the 26th Dec 2023 just after a day because of this experience. The hotel is just not maintained. The aircon, the carpet, the wallpaper, the broken fixtures, the swimming pool and on and on. Just a lot to mention on this establishment. . Feels like being scammed on the false advertisements. I lost a lot of money and for the sake of my vacation from turning upside down, I changed hotel on the 2nd day of my stay and it is the totally the opposite of this miserable experience. Please do something, you are ruining your image and establishment. I wondered if the chain is serious about their commitment to ensure good memorable hotel guest experience.

Bad experience! Complaints because the water faucet is so noisy that you can't rest, if the room is not suitable to be given to a customer, you should be able to rest so you can't!!! Really disappointed and the receptionist at check out at 10 o'clock didn't do anything, imagine if I could still rest until checkout time I had to check out early!

highly recommend, I stayed here on a business trip with good and friendly service and also very clean. very comfortable staying here, if I go to Bandung again I will stay here again, the jarna is also close to the city. Thank you for service