Kedaton Bandung

Review Title: Unacceptable Aircon Failure & Zero Management Accountability – 5 Room Changes in 1 Night Rating: 1/5 Stars Stayed: August 2026 Room Type: Junior Suite I had an appalling experience at Kedaton Hotel Bandung due to severe HVAC failures and non-existent management accountability. On my first night, the air conditioning in my Junior Suite failed completely. What followed was a nightmare—I was forced to move rooms five separate times in a single evening due to broken or defective AC units across the property: Room 508 & 510: Blowing warm ambient air with zero cooling. Room 412: The hotel engineer admitted the unit is programmed to automatically shut off every 2.5 hours—making continuous sleep impossible. Room 210 (Upgraded Full Suite): Completely non-functional. Opening the window brought in colder air than the unit produced. Room 512: The fifth attempt, which was the only room with a functional AC. To make matters worse, the engineering team admitted they do not even possess a basic temperature sensor to verify room climate. During this late-night ordeal, front desk staff made repeated attempts to call the General Manager, who completely ignored the calls and was nowhere to be found. The situation was only handled because a duty housekeeper stepped in. I formally requested a refund for this ruined stay. In their official reply, management dismissed the severe disruption, claiming the issue was "resolved by the following morning" and refused any financial compensation. They acknowledged the repeated room changes but completely ignored the massive inconvenience caused during the night. Advice for potential guests: Reconsider staying here if you expect a hotel manager to be reachable or accountable during off-hours and weekends. And if you actually need a room with working air conditioning, unless you happen to get Room 512, expect to be disappointed. Avoid if you value basic climate control and professional management oversight.

I booked Executive Room number 525. The room is large with a kingbed. + large room + large bed + 5 pillow in room + many tv channels + quiet place to sleep + large gym + 3 swimming pools + staffs are friendly + breakfast is good + location is near by Braga Citywalk, indomaret / Alfamart and train station + The FO allowed me to get early check in - Poor wifi

The room is disgustingly dirty. The toilet has urine stains all around it. The sink is very dirty. The sheets and towels must be original. Stains all over the walls. Pool looks like a train station waiting area. The air conditioner works very poorly and is so loud every time it comes on it wakes you up. This is supposedly a superior room with one large bed but we got 2 single beds. They say all superior rooms have 2 single beds. The wifi is so slow your forced to use your own data. The gym is so old it’s dangerous. The equipment is falling apart. Breakfast was also very dirty. Everything is left open and fruit flys are everywhere. We were supposed to stay 2 nights and left after one even though there was no refunds. Just a dump everywhere.