Jeeva Beloam Beach Camp

Jeeva Resort was recommended to me by people I met during my holiday in Lombok. Based on their recommendation, I decided to visit the resort and see it for myself, with the intention of possibly booking a stay there next year. It took quite some effort to get there, as the resort is very isolated and located in a remote part of Lombok. After driving for more than an hour, I was therefore extremely surprised when the security guard at the gate refused to let me enter, stating that only hotel guests were allowed in. I clearly explained that I was a potential future guest and had specifically made the long journey to see the resort before making a booking. Despite this, it took a frustrating 15-minute discussion before I was finally allowed to enter, and only after speaking by phone with someone from reception who in fiest instance also refused. To make matters worse, they initially even wanted to charge me 100k simply to enter the property. This is an absurd way to treat potential customers. By the way, the road from the entrance gate ( ca 300 meter) to the reception is in terrible condition and extremely difficult to drive. After finally arriving at the reception, having a look around and drinking a Coke, I left. Unfortunately, I was not impressed at all. The location and views are certainly attractive, but in my opinion the overall quality and standard of the resort are poor. The public toilet near reception was not clean and smelled unpleasant. There also seemed to be quite a number of staff members simply hanging around without doing anything, which added to the overall impression of poor management. Maybe the lodges are fine, I don’t know of course. My overall experience however was very disappointing. The way potential customers are treated at the entrance is completely unacceptable for a resort operating in the hospitality industry. Lombok is generally known for its friendly and welcoming hospitality, but unfortunately I experienced exactly the opposite here. I certainly would not recommend this resort based on my experience. Management should also seriously reconsider having this particular security guard as the first point of contact for visitors and potential guests. This also implies on the guy at the reception. Their attitude showed a complete lack of understanding of hospitality and how potential customers should be treated. Regards, René ( Netherlands)

Yesterday, we visited the resort to have a look around and potentially make a booking for our next holiday. However, the security staff refused to let us in and told us that we had to pay money just to get through the gate. Eventually, someone was called, and we practically had to beg for permission to have a look around! We travel all over the world, but we have never experienced such an absurd and unwelcoming situation with a potential customer. We had a few drinks and quickly left, never to return. Absolutely disgraceful!

You should know that this place is isolated and surrounded by nature. The accommodations are simple but provide the necessary comfort for a pleasant stay. It is spacious and practical. But of course you see small animals and that's a good thing... The view is fantastic. The beach is like on a deserted island. Be careful, swimming is challenging. Unfortunately, yes, the sea washes up trash every day (produced by humans); the staff cleans regularly. The restaurant offers varied and delicious dishes. The staff is charming and really takes great care of you. Wonderful excursions and snorkeling at Pink Beach not far away. A place to disconnect and rest, for lovers of nature and authentic stays.