Premier Suites Dublin

Where do I start! Firstly, we booked a 1 bedroom apartment back in December 2025 through booking.com. Received confirmation for 3 nights at a rate of €679.50 for the 3 nights in June 2026. Received an invoice from Premiere Suites in April 2026 for €993 with no explanation as to the price hike. Decided to wait until we got there as surely there was a mistake and we would sort it out. Reception staff refused to budge first saying that we requested an upgrade to a 2 bedroom apartment (which we hadn't and why would we when we are a married couple). Then after some heated discussion they said that the reason for the increase was that they recently renovated the room and now it costs more. When we said that's really not our problem they said we need to take it up with booking.com. and if we want the room we have to pay €993. We argued that regardless of anything the original price of €679.50 should be honoured. When we suggested that we'll find somewhere else, the receptionist said with a smirk "we will charge you anyway because it's too late to cancel" according to their cancellation policy. So we paid and went to the room but advised we wanted to speak to the manager (who we were told (conveniently) was not available for a few days). When we got to the room we found there was no hot or cold water. The televisions did not work. You could not swing a cat in the bathrooms they are so small. Light bulbs missing in the kitchen. Window seals hanging off the window. Not to mention so many poor design faults - nowhere to put luggage, enourmousbeds in tiny bedrooms, cupboards that did not close etc, etc. We then had receptionist and some maintenance guy in the room for the next hour trying to sort out these issues to no avail. We were told it would have to wait until tomorrow and in the meantime we could use the bathroom in the adjoining apartment for showers. When we questioned why we were not placed into that one bdrm apartment in the first place receptionist said that it was a "late cancellation" and had only just become available. Right. The following day we went out for a few hours to explore the city. When we arrived back we had plumbers and maintenance workers coming in and out of the room for about 3 hours trying to fix things finally finishing at about 7.00pm. Televisions still not fixed. 48 hours after our arrival still no word from management, no apology, no mention of any compensation. Disgusting treatment. I would not recommend these apartments ever. 😕

Stayed 3 nights in a 2 BR apartment on lower level. Pros: Reception was pleasant and helpful. Location very central, we walked everywhere. Just a couple of blocks from St. Stephen's Green. Beds were comfortable. Bottled water appreciated Cons: Biggest drawback was the noise. The sidewalk and bus stop were literally a few feet from the apt windows. Loud noise until early in the morning. Yes we expect some noise in a big city but this was ridiculous. Consequently we all had a poor sleep each night. Surely they could install soundproof glass for those apts facing the street. Kitchen appliances in particular the combo microwave/oven difficult to use and provided instructions were not helpful A small annoyance but the bedroom doors do not stay open, you have to prop them with something if you want to go in and out. If I stayed here again I would ask for a room at the back away from the street.

These apartments are super. Very clean and spacious, well equipped with good quality appliances. They are very quiet too. The reception staff were lovely and very helpful with any queries.