We were very disappointed with our stay. At Bloom Restaurant, our starter order was wrong despite confirming it twice. We let that go, but then waited 45 minutes for our main courses. When they arrived, we were told our son's goujons and chips would be "just three more minutes." Instead, we finished our meals and then waited over ten more minutes for his to arrive. This was a basic kids’ meal and the delay was hard to understand. The room wasn't better. There was no air conditioning, just two fans, and it was uncomfortably warm. Worse still, there was a noticeable sewage smell coming from the bathroom. To top it off, the in-room menu advertised room service from 10 p.m. to 4 a.m. The app kept failing, and when I rang reception around 11 p.m., I was told room service wasn't available because a chef was off. If it isn't available, it shouldn't be advertised. Overall, this was a frustrating experience from start to finish. We expected much better and wouldn't return or recommend this hotel.
