Radisson Blu St. Helen's

We are writing to express our profound dissatisfaction with the events team. We were initially offered a selection of rooms with confirmed availability, but the team's internal disorganization created complete uncertainty regarding booking. The team’s lack of coordination left us in limbo and deprived us of valuable time to make alternative arrangements.

We booked a family room. The location was great and the hotel was very elegant. But the door to our room did not lock. We got it fixed, but the problem occurred again. And then "fixed" again and it happened again. The third time I asked for it to be fixed but they did nothing. I cannot tell if they thought it was unreasonable to expect the door to lock or they just didn't have any maintenance staff outside 9-5 on weekdays. Plus the AC was very low intensity,

We enjoyed our stay at the St.Helen's hotel. The staff were helpful and professional but none more so than a young Lady called Isabelle, Isabelle was a breath of fresh air, clear, friendly and very professional with a lovely welcoming smile!