Glenlo Abbey Hotel

The Lodge experience was very poor. Housekeeping standard very bad, ant infested lodge, items broken and poor response from management. Palmer Restaurant very ordinary fare for 5 star rating hotel. Definitely not worth 5 stars.

The positives first; we received a warm welcome from the doorman and reception staff. Lounges were beautiful and well furnished. The Pullman restaurant experience was very enjoyable. Although first bottle of Douro was poor and priced at €85.00 Breakfast was good, with great service. The negatives; Having booked a delux double for three nights we were expecting something special as the hotel is rated as 5 stars. One side of the more modern rear building overlooks the golf course, with distant sea views. We were allocated a room overlooking the Electricity sub station and walled garden, with noise from the main road beyond. The sink did not fill with water, after reporting this on the first evening nobody came back to us, and the sink was not fixed. Pedal Bin in bathroom did not work. The Pullman bar/restaurant was just average, with a grand selection of five red wines. No other dining options other than the Pullman Carriage Taster Menu option. At checkout we were not asked if we had enjoyed our stay, didn’t seem to be any interest. We left feeling that for the price, our overall experience should have been better.

This is not a five star hotel. It needs and urgent makeover. Rooms are old. Breakfast is just fine. Nothing spectacular. The Pullman restaurant is very good, as well as the Palmers Bar for a informal lunch or dinner. Golf is nothing great. it needs attention. Reception staff algo needs to be better.