Ballyroe Heights Hotel

We had a gorgeous stay here . The rooms was newly refurbished , bathroom was beautiful and so was the hotel as a whole .The breakfast was super tasty with amazing views of the mountains .The staff couldn't have been more helpful either . All in all I would highly recommend this hotel , it's surpassed our expectations . I saw online it says 3 star , but this is definitely a 4 star ! Thanks all at the hotel for making our anniversary event more special !

I wasn't going write this review as someone who works in hospitality, I never complain, as I know hard an industry it is to work in. But the longer I think about it I cannot condone what I saw during our stay. My husband and I stayed in Ballyroe Lodge for our anniversary and to be honest for the amount we spent for 2 night (nearly €500) the service was shocking. We had a DBB package booked and decided to avail of our dinner on the 1st night. The restaurant/bar wasn't overily busy on that night, so I was surprised how slow everything was, taking our order, food coming out and getting the bill. Due to the length of time waiting I really noticed how the operations were being run. I was shocked to consistently hear a man who I assume was the owner (middle aged, dressed in jeans and tshirt) berate one of the young servers, nothing he was doing seemed to satisfy this man. I also heard him contradict the manager (dressed in shirt and tie) on serval occassions. When our food arrived, the steak in my steak sandwich was so chewy, my jaw hurt. I know I could have complained at this point but I was so hungry after our day out around Kerry, I couldn't have waited for another to be made and potentially have the same issue again.Then when it came to the bill, (we had ordered extra drinks, that were not including in our package), we received a bill including the food that should have been inclusive. When we mentioned it to the girl who gave us the bill, it was obvious that she didnt know what we were on about, when she went back to the till we watch 3 members of staff fumble with the bill on the till before another girl drop back the bill and took our payment. Everone can have an off day, so I wouldn't have complained if this was my only issue. The second morning at breakfast, when we went up for some fruit while waiting for our cooked breakfast, I was shocked to find only 1 serving spoon between the yoghurt, grapefruit, prunes and fruit salad, I thought it might have been a case that they forget to put the spoons back in after topping up, so I asked the server for a serving spoon. She informed me that there is only 1 spoon for the 4 dishes. When I pointed out due to food safety there should be 4 spoons, she said I know, I'll ask. She then disappeared out back for about 2 minutes and returned to her place behind the buffet as if our conversation never happend (it was obvious, she hadn't talked to anyone in that time). I did look around for a manager at this point, but couldn't see one and we needed to hit the road quickly so didn't press it further at the time. I must admit its a lovely hotel, with stunning views but the staff training, management and service leave a lot to be desired, especially when you take into account we spent the equivalent of an average persons weekly wage on 2 nights in the hotel.

Every single thing about this hotel is 5 star.Absolutely the BEST hotel you could stay in.Impeccable. INCREDIBLE staff.Very wheelchair friendly lay out. We will be back Already looking at the calendar to see when we can return.Heaven is Ballyroe Lodge Hotel.Pure luxury.Gourmet standard food & every staff member outstanding at their job.Top class Take a bow Ballyroe!