The Pier Hotel

See the photo...the view of what was above our bed in our TINY room. This is NOT the hotel that is shown in the pretty photos on their website. Additionally: -Our reservation booked two rooms...but we ended up on different floors. -The $10 boxes of chocolates we wanted to surprise our sons...Ferrero Rocher...worth less than $5 and left in the wrong room. -The restaurant was "unexpectedly" closed and we had no access to dinner. -The room was FREEZING and there was no way to warm it up. -One of the coffee/tea cups was dirty.

Appalling customer service, dishonest and non existent communication! Booked the pier hotel in Limerick for 11 nights in August. 2 double rooms booked well in advance. Without an explanation the hotel has cancelled booking and has refused to reply to emails requesting further information. Can only think they’ve got a better offer and don’t think customer service matters or they may have contacted me 1st to explain the situation. I’m now left the situation where I have my travel range to Limerick and nowhere to stay, everywhere else seems to be full. I assume they have realised the Lacrosse world championships are being held and can make a bigger buck from other customers which the other hotels also seem to be doing. Regardless, communication would at least help explain their shoddy management. Wouldn’t book here unless you can afford to change your plans at short notice shocking shocking shocking.

We were due to stay at this hotel in a few weeks time & had booked a room prior to the Ed Sheeran show dates being announced, meaning that we had paid the lower rate. We were informed that our reservation had been cancelled with no given explanation. We can only assume that the accommodation has noticed the nightly rate we were paying and seen they can exploit the number of guests looking to stay in Limerick & therefore cancelled us in order to make more money off of another guest.