The Martello Hotel

⭐⭐⭐⭐⭐ Really enjoyed our stay at the Martello Hotel. The hotel itself was lovely, in a great location and the staff were all very friendly. I have to give a special mention to Martha at reception, though. She was so lovely and welcoming from the minute we arrived and was always happy to help with anything we needed. She had such a friendly attitude and made us feel really comfortable throughout our stay. You could tell she genuinely cared about making sure we had a good experience, rather than just doing her job. It’s little things like that that make such a difference when you’re staying somewhere. Martha is a credit to the hotel and definitely deserves a mention! Would happily stay here again and would recommend the Martello.

What can I say, 3rd time back and won't be the last. From the moment we were greeted by the ever smiling Amy at reception to the time we left we were spoilt. Apparently was great, clean, comfy, homey. The restaurant... food was amazing and staff, Sarah, Finn and Mya were the absolute best. Beautiful location, amazing atmosphere and a pleasure to stay in

I’m extremely disappointed with our experience at Martarello’s in Bray. Myself and my three daughters walked into the restaurant, and one of my daughters sat down on a chair. When she stood up, there was chewing gum stuck all over the back of her **white outfit**, which has now been badly damaged and may be completely ruined. What made the situation even worse was the way we were treated when we raised it with management. I was told that my daughter must have walked into the restaurant with the chewing gum already on her clothes, which is simply not true. We had just got out of the car, walked straight into the restaurant and sat down. The chewing gum was discovered when she stood up. Management checked the CCTV but said they couldn’t see her actually sitting on chewing gum. That doesn’t prove that it wasn’t there — the camera isn’t positioned directly over the chair and doesn’t show the relevant area clearly enough to establish what happened. What I found particularly upsetting was the attitude of the manager. Rather than showing concern or trying to resolve the situation properly, I felt I was being spoken to dismissively, with the manager standing there smirking and telling me that it wasn’t his problem. Interestingly, he did offer to pay for the dry cleaning. If the restaurant genuinely believes my daughter arrived with the chewing gum already on her clothes, why offer to pay for the dry cleaning in the first place? This isn’t just about a ruined outfit. It’s about how a customer is treated when something goes wrong. I expected some basic courtesy, understanding and an attempt to resolve the matter — instead, I left feeling completely dismissed. I will now be taking advice regarding the damage to the clothing and what further steps I can take.