Isrotel Royal Beach Eilat

The hotel that was once an experience, has become average and even less, does not meet the expectations of a hotel, which claims to be the flagship hotel of Yeshrotel. There's not enough arranged parking space, and you're forced to stand in paid parking and run every few hours to change a ticket, otherwise you get a report. The rooms with old furniture need renovation, the food is uniform, and boring. And the chefs who serve the food deserve a course of walking and manners. The receptionist's attitude is impatient, and offensive. Clean-up welcomed, loaded with improvement and spray from the amount of flies there. Because we were allergic to a certain type of food, we ate almost nothing during the holiday, which was explained as a problem of the hotel management not prepared for it, even though we notified the hotel a few days before we arrived. It's not compensation, it's a joke. There is no justification for the high price and the average minus.

I was in many hotels. This is the first and not the last time I travel with my daughter and just wow wow wow and again wow dream of a hotel very very much I enjoy the hospitality and service number 1 champions just champions no doubt we will be back again

I wish I could give five stars to the experience. I've always liked the hotels that will scratch Exclusive, up to my experience at Royal Beach Eilat. In my opinion, this hotel really doesn't match the level of an Exclusiv Yatsurt Hotel. As guests who have been many times in these hotels of the chain, it should be noted that we enjoy the spacious room and the sea view, but beyond that, there is no doubt that the quality of the food is very far from the level we experienced in other hotels of the chain, the level is generally good, but the gaps are considerable. We were a group of four rooms and we paid a very high sum for dinner, so I expected the high standard that is received in every other Yashrat Exclusive hotel. In fact, the food in this meal was extremely low-grade compared to all the other meals, honestly, it felt like we were serving leftovers from the day before. It was very embarrassing and disappointing for a hotel that claims to be premium. And, unfortunately, it doesn't end there. We sent a complaint to customer service, and instead of being professionally and respectfully treated, they came back to me on the phone to argue, raise the voice, and explain to me that "it's the level," that I'm not the one who decides what the level of food should be at dinner, and they don't really care what I think. It was undoubtedly the worst customer service experience I've ever had, I've never been treated so disrespectfully, especially as a customer who returns to the network for years. Personally, I'm definitely not going back to this hotel. Moreover, considering the response of our customer service to our appeal, it's probably the biggest disappointment I've had on vacation, especially from a brand I've always appreciated and loved.