Hotel Planibel

I have rarely encountered such a complete lack of empathy, flexibility, and basic customer service. I made an honest booking mistake this morning: I accidentally booked the room for the following week instead of tonight. The room was available, and I asked the front desk at **TH La Thule** for help correcting what was clearly an innocent error. Rather than showing even the slightest understanding, the hotel hid behind its policy, refused to refund a single penny, and then attempted to charge me more than the price available through Booking.com simply to accommodate me that same night. This was particularly distressing because I had driven all day from Milan, and my elderly parents, both approaching 80, were left sitting inside the car while I spent approximately an hour trying to resolve the situation with the booking provider. Even the booking provider was unable to move this hotel toward a reasonable solution. What made the experience even worse was the behavior of the management. The manager apparently could not be bothered to come out and speak with us. Instead, he remained in the back office, issuing instructions while the staff repeatedly had to run back and forth to consult him. For a guest standing there exhausted after a full day of driving, with elderly family members waiting in the car, this was an astonishing display of indifference. I understand that hotels have policies. What I do not understand is the complete absence of judgment, compassion, or willingness to help when a genuine mistake is brought to their attention immediately. A good hotel knows the difference between enforcing a policy and treating a customer fairly. The room was available. I was there. I was asking to stay that night. There was an obvious opportunity to turn an unfortunate booking mistake into an example of good hospitality. Instead, TH La Thule chose to make the situation more difficult, more expensive, and far more stressful than it needed to be. Policies should protect a business; they should not become an excuse for refusing to exercise basic human decency. This experience has left an extremely bitter impression. If this is representative of the management philosophy at TH La Thule, I would strongly encourage travelers to think twice before booking here. Hospitality without empathy is simply a transaction and this hotel made it abundantly clear that the transaction matters more to them than the guest.

One-night stay in an apartment at the Mont Blanc residence. Nice welcome, pleasant apartment, except that upon waking up I had several bedbug bites. It ruins the experience a bit.

Very beautiful, very spacious hotel, comfortable and clean rooms, excellent buffet, a little less so for the first and second courses served, especially in the quantity, for example, only one chicken leg. The ventilation system in the dining areas absolutely needs to be reviewed; it was absurdly hot.