MERCURE VILLA ROMANAZZI

Very disappointing for a 4-star hotel. The fresh towels had an unpleasant smell, the rooms clearly need renovation, the showers had very poor water pressure, and the location isn’t ideal. Staff didn’t even offer to help carry our luggage to the rooms. Overall, definitely not 4-star worthy.

The gardens and the pool around the hotel are magnificent. That is where it ends. The hotel itself is a building from the 80s, never renovated. The rooms are poorly maintained, I won't even mention the single room which looks like a 2-star hotel. I asked to have a room with a large bed - I was told that I had to add 260 euros to the reservation. I therefore conclude that a room was indeed available but that no effort was made. Parking is for a fee. If you wish to change your pool towel, it will cost you €2.5. The breakfast is average, most of the products are not homemade (bread, pastries, frozen cakes). I spoke to the front desk about it, who made me understand that no solution would be found and that the room does indeed correspond to a 4-star rating. I am used to the Accor range, this is the first time I have been so disappointed by a Mercure. When you pay for a 4-star hotel, you expect a 4-star room and service.

Overrated. The garden is exceptional, the staff warm and professional. You can leave your luggage, it's very nice. However, it is not a 4-star... The breakfast is terrible. Fruit in very small quantities. Juice and coffee watered down. No fresh bread or pastries. Nothing hot except on order for an extra charge... the restaurant is super expensive. Poorly located in the city... The electronic devices (gym, A/C, telephone) date back to the 80s. The saltwater pool is nice, the garden is magnificent. But geez, the maintenance of the pool restrooms? The rooms are small, nice view, but you can hear everything that happens in the hallways, and the cleaning staff doesn't hold back starting at 7:30 AM...