Maison d'Enr

Our vacation was very disappointing and we will certainly never return to this property. I did not give a single star because there are some positive aspects, which for the sake of intellectual honesty I will list: the room was large and well air-conditioned (even if without windows and with a small, damp bathroom, with moldy tile grout), the location is truly excellent (just outside Gallipoli and close to the state road), and the pool is nice and clean. For the rest, the property is not well maintained; the park consists of plants that are largely uncared for, dry, or left to grow freely, which form a sort of woods that does nothing but increase the feeling of heat and darkness. There are old, broken outdoor sofas with moldy cushions that you cannot sit on. The nighttime lighting is very poor, some light bulbs do not even work, and the room doors do not have the room number indicated, so much so that one evening another guest tried to open our door believing it was hers. The room door does not even have a handle, neither on the inside nor on the outside, that allows it to be closed easily (it must be pulled using the key). The worst aspect, however, was breakfast, which did not allow us to start the day peacefully. In fact, the breakfast room is organized in an outdoor space, which was half unusable because it was infested with wasps. Therefore, they only set eight tables for two, which were clearly insufficient for the number of guests present at the property. So, several times we had to wait for them to prepare a table for us, either because they were all occupied, or because the ones already used had not been cleared. When we suggested the advisability of preparing a fixed table for each room, the waitress simply ignored us. The savory buffet consisted of two types of focaccia and a frittata, while for the sweet options there were small empty croissants, with jam or Nutella to fill them, some cinnamon rolls, a few cookies, and three/four types of cakes (mostly very dry bundt cakes). There are no signs with the name of the sweet or savory items on the buffet, so it is impossible to know what you are eating. In theory, there were also dishes you could order from the waitresses, but we realized immediately that it would be better to avoid it, so as not to encounter biblical wait times. In fact, for seven mornings, we consistently ordered a cappuccino and two teas and waited for a time between ten and twenty-five minutes, which is truly unacceptable, considering that the tea then requires additional steeping time. Twice the tea cup was dirty and had to be changed, many times the lemon slices did not arrive or were brought for only one person, more than once we got up by ourselves to look for sugar, and at least twice a double espresso was confused with a single espresso. By doing so, breakfast became the worst part of the day for us and caused nervousness and discomfort, which was evident to the two waitresses, who did nothing to improve the service. In fact, when we tried to criticize or ask questions, one waitress said to the other "don't answer, don't answer" and with an automaton-like attitude they ignored us and treated us with rudeness. The impression is that the two waitresses are decidedly incompetent at managing breakfast, disorganized, not at all empathetic, and at times impolite. But we also became convinced that there is a general cost-cutting policy at the property, for which, for example, they prefer not to display certain foods on the buffet, hoping that no guest will ask for them. Even the croissants themselves ran out very quickly and were not restocked, except for a piece or two. Considering the price of the property and the potential of the place, the current management is shameful.

Top-level facility! Elegant rooms, excellent service, breakfasts with homemade cakes, but above all, great attention to meeting the customer's needs!

Booked a stay for my family (wife and son) from July 24, 2026 to July 29, 2026, with breakfast and half board, (€ 1922.00) free cancellation by July 14. Three days before the stay (July 21) my wife had a medical emergency that led to her hospitalization during the dates of the planned stay with an urgent surgical procedure, I immediately contacted the establishment to cancel the room, (obviously after the scheduled cancellation period), the young lady at the reception, after speaking with the person in charge, ASSURED ME THAT IN CASE THE ROOM WAS REBOOKED THEY WOULD HAVE REFUNDED ME. They immediately charged the cost of the reservation to my card € 1922.00 (without even waiting for the scheduled date of the 24th). I confidently waited for the end of the dates scheduled for the stay, HAVING VERIFIED IN THE MEANTIME THAT THE ROOM HAD BEEN REBOOKED, but no one contacted me. I called back 4 times, and sent two emails, each operator said they had not spoken with me, referring me to a return phone call from them to tell me what they had decided. NOTHING, no one called back. They kept everything, not just the room but also the services not used (Dinner). I find such behavior DEGRADING AND HUMILIATING for any customer, which would discredit any establishment that considers itself excellent. P.S. I deliberately sent the last email to the owner, Ms. Carla, in the hope that she was not informed, but obviously NO RESPONSE. I hope none of you have to have problems, if this is their way of dealing with customers, by ignoring them and not responding. Mr. Mastrolembo