San Michele

This is an exquisite old world hotel with one of the world’s best views. Pros and Cons: Pros Superb position. Great views over the child of Naples from everywhere. Dinner was superb - though no English translation in the menu. Excellent chef and superb service from waiter GianCarlo. Hotel garden beautiful - and the pool area. Shuttle driver Salvatore was outstanding - excellent English and most accommodating for transport arrangements. Receptionist on check-in was very efficient and even wheeled our suitcases to our room! Waiter Eduardo at breakfast was good too. Our room was wonderful - spacious and good terrace with magnificent view. Price very reasonable for such a well positioned hotel. Cons The hotel wifi was HOPELESS. Hard to connect, very weak, then constantly and infuriatingly dropping out regularly. Just upgrade it! Breakfast was basic and terrible, buffet-style but no attention paid to items that ran out, and cold scrambled eggs a feature, along with greasy scraggy bacon. But all in all, a wonderful four day stay. As Gen MacArthur said - I will return!

It is the Third party year that we spend a wonderful week-long holiday in August at this magnificent property. It is a complete place both for the eyes and from here enjoy enchanting views and to enjoy the semi-Olympic swimming pool, or the park overlooked by the beautiful structure. To add a refined and tasty Restaurant Service at more than fair prices and a cpleta and fantastic breakfast for all needs. In short, we start with the desire to return. Special thanks to all the staff always friendly and helpful. Recommended from 0 to 100 years. Sonia and Enzo

If I could give this place zero stars, I would. We booked NINE months in advance with “pay at property.” Instead, they tried to charge a card the morning of our stay — while we were literally in the air flying into Naples — and because that card had been compromised, they decided to cancel our reservation and give away our room. Their “solution”? An email demanding a response within 30 minutes. I saw it 36 minutes after landing, immediately called them with a valid card, and they smugly told me they had already given away our booking. The man I spoke with could not have been ruder if he tried. Not only was he dismissive, but he actually had the audacity to blame US for their incompetence. No effort to help, no shred of decency, just attitude and indifference. We were traveling for our wedding and they truly could not have cared less. This is hands down the most unprofessional and arrogant hotel I’ve ever dealt with. Do yourself a favor: book literally anywhere else unless you want your trip ruined by people who have no respect for their guests or their own commitments.