Il Casale della Stella

I am a customer and I go there often but this time I have to give two stars, usually I am always happy with the evening. My complaint is the following: when you order a beer and the latter is not available and a new choice is proposed, you must remember to remove the unavailable beer from the order because finding yourself checking the receipt at home upon returning and noting that the unavailable beer was charged to the bill anyway along with the replacement one and spending $5 more is not a nice thing, taking into account that during the evening there were few covers and there isn't even the extenuating circumstance of chaos and forgetfulness justified by many covers. It's only $5, but it's not right, these days.

We returned with the family for lunch on Palm Sunday and found the usual friendliness and professionalism of the Maitre in the room and all the staff and the usual goodness of the proposed food. Highly recommended

I'm celiac, and I almost had to explain to the waiters what my illness was about. At each of my “is this gluten-free?” came a “I don’t know” from EVERY waiter followed by a list of things on the plate and then begin with “are things you can eat?”. I don't know, you have to tell me (or at least the cooks in the kitchen) if contaminated and if the products are up to standard for celiacs or not. So bad experience, I did not feel safe during the meal and I seemed to risk every bite. The climax was reached when the question “is ice cream gluten-free?” was answered “is it sugar-free, does it matter?”. Bottom line: train staff before putting them in contact with customers because intolerances, allergies and celiac disease are serious problems / diseases that should not be treated lightly, rather people risk feeling sick, and fortunately this was not my case.