Hotel Terme La Bagattella

If you want to enjoy your trip to Ischia, this is the place to avoid for many many reasons... very dirty rooms, very poor breakfast, very unfriendly welcome, very dirty pools...location is quite good but and that's all! To conclude our rating... very very big "0"

Hotel is falling apart but the worst of all is the food. Worst experience ever. We had HB option but had to give it up after 2 days of the horrible food they served. For breakfast they served toast & jam plus watered down juice, 1 croissant per person was served upon special request. Water leakage from the ceiling lamp in the room !! Hotel offered another room however the fridge door was falling out & bed linen had to be moved by yourself.

As a fit and active 68 year old I have travelled often alone for many many years. I just cannot believe my horrid experience at this hotel. I went to Ischia to see a garden I had dreamed of visiting...that part of holiday did not disappoint. My room firstly not ready....by 2 hours....had to wait in hot sun...fine that happens...key wouldnt let me in the room 3 times..handle came off door twice...gardener tried...cleaner tried...eventually they managed to release a lever that had stuck...it got worse...then I got locked in the room, for an hour. I banged on the window of patio door...eventually gardener got me out! The phone did not work...worryingly notice on wall regarding what to do in the event of a fire...ring reception..how...no details...I tried every button. Towels...One bath one bidet one hand...they had to last 4 days...temperatures very high...2 showers a day....towels werent changed. Eventually having had other problems I put them in a bag and took them to reception. Reception tries hard..Stephanie but few people have even a smattering of basic English...that doesnt help. I decided to write a formal complaint on back of my booking form...it was still on the reception when I left 3 days later....along with several others...now acknowledgement whatsoever. Eventually maintenance came and fixed my door....next day the handle came off again!!!!! Morning breakfast was fun...buffet style....the wayter was put in the tea pots around half 7...still there...but cold at 8.30...tea wouldnt brew...tried to explain..no action taken. Day before I left...there were 4 tables all complaining together...several were going to put on trip adviser. This is not a fake review it is genuine...I am doing this because I do not want other people to have the same experience...customer service is none existent. Even in Ischia town...people asked me in the shops where I stayed...when I told them...they said "Mamma Mia".."Oh my God" etc. they said this hotel should have been closed years ago...and its giving the island a bad reputation. Ischia is a stunning place with some lovely people...but this spot is worse than I have ever experienced in all my years of travelling Its faded grandeur could be so lovely....quaint..yes...beautiful gardens...yes...but its truly horrible...cannot believe some reviews actually liked it...clearly they didnt have my problems...