Hotel Loreley

3.0 / 5

•

Via Sant'Angelo, 20, Localita, Sant'Angelo, Serrara Fontana, Ischia, 80077 Italy

Reviews from Guests

3.0/5

379

Reviews

from real guests

linarK7896YA

All in all, let's say it's good. What I found negative was the lack of a mini-fridge in the room; I drank water at "room temperature," with the consequence of having to spend money on cold water. Another flaw was the bathroom, as it was small and dated. The bathroom fixtures were almost attached to each other, not to mention the shower, which had the drain on the floor, therefore lacking a shower tray and enclosed by a curtain, and furthermore, it lacked a soap dish. Otherwise, it's good. All of this belonged to room 25 as not all rooms are the same.

695ther

Terrible experience!!! I strongly advise against it, I will never go back there again!! Air conditioning not working; I reported the problem immediately on Thursday upon arrival, and by Saturday morning, nothing had been done despite several complaints; only after reminding them that it is a breach of contract with a potential claim for damages, including emotional distress, did the technician intervene and resolve the situation for the entire floor in a couple of hours. The problem is that the facility, aside from the view it enjoys, is truly dilapidated, dated, and moldy, with leaks from both the ceilings and the walls (I took photos that I am not attaching, but that I have in case they are needed). My same problem was generalized to the entire lower floor. The staff and the company's representatives were not at all helpful, and some were even rude. I should have called the local health authority, but thinking of the families of those who work there, I let it go!!!! Zero rating!!!!

727lucreziar

We don't usually leave reviews, but this time we really felt it was our duty to do so. We stayed here as a pair towards the end of July and we had a really great time. The property is a three-star, so our expectations regarding the room were those of a hotel in this category. What really makes the difference, however, are all the included services: the thermal pool, breakfast served on the terrace with a breathtaking view, and the convenient shuttle service with the cart, included in the price. But the real strong point of this hotel is the people. A special thanks goes to Luca at the reception and to Ignazio, the driver, who with their helpfulness, friendliness, and kindness made our stay even more pleasant. They made us feel welcomed from the first to the last day, and such sincere helpfulness is really hard to find. We recommend this hotel to anyone who wants to spend a few days of relaxation in a place with a wonderful view, excellent services, and, above all, a staff that makes the difference. Thanks again, we will return with pleasure!

Facilities Details

Pool

Airport Shuttle (free)

Airport Shuttle (surcharge)

Free Wifi

Spa

Fitness Center

Laundry

Diving

Bicycle Rental

Ticket Service

Terrace

Accessible transportation services

Tours

Library

Accessible concierge desk

Express Check-in/Check-out

Accessible route to the registration desk

Accessible public restrooms

Garden

Shuttle Service (free)

Baggage Storage

24-Hour Front Desk

Smoke-free property

Snorkeling

Snack Bar

Computer station

Concierge Service

Pool

Airport Shuttle (free)

Airport Shuttle (surcharge)

Free Wifi

Spa

Fitness Center

Laundry

Diving

Bicycle Rental

Ticket Service

Terrace

Accessible transportation services

Tours

Library

Accessible concierge desk

Express Check-in/Check-out

Accessible route to the registration desk

Accessible public restrooms

Garden

Shuttle Service (free)

Baggage Storage

24-Hour Front Desk

Smoke-free property

Snorkeling

Snack Bar

Computer station

Concierge Service

10 Available Room Types

Double Room, Sea View

Non-smoking

Adjustable height hand-held shower wand

Satellite Channels

Iron

Air Conditioning

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Towels

Cleaning Products

Sleep comfort items

Shower

Toiletries

Private bathroom

Free Toiletries

Entire unit wheelchair accessible

Hair dryer

Extra Long Beds (> 6.5 ft)

Roll-in shower

Clothes Rack

Balcony/Terrace

Room service [24-hour]

Single Room

Non-smoking

Adjustable height hand-held shower wand

Satellite Channels

Iron

Air Conditioning

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Towels

Cleaning Products

Sleep comfort items

Shower

Toiletries

Private bathroom

Free Toiletries

Hair dryer

Roll-in shower

Clothes Rack

Balcony/Terrace

Room service [24-hour]

Superior Double Room, Sea View

Non-smoking

Adjustable height hand-held shower wand

Electric Kettle

Satellite Channels

Iron

Air Conditioning

Minibar

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Towels

Cleaning Products

Sleep comfort items

Shower

Toiletries

Slippers

Private bathroom

Bathrobes

Free Toiletries

Hair dryer

Extra Long Beds (> 6.5 ft)

Roll-in shower

Clothes Rack

Balcony/Terrace

Room service [24-hour]

Triple Room

Non-smoking

Adjustable height hand-held shower wand

Satellite Channels

Iron

Air Conditioning

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Towels

Cleaning Products

Sleep comfort items

Shower

Toiletries

Private bathroom

Free Toiletries

Hair dryer

Roll-in shower

Clothes Rack

Balcony/Terrace

Room service [24-hour]

Double or Twin Room

Non-smoking

Adjustable height hand-held shower wand

Satellite Channels

Iron

Air Conditioning

Daily housekeeping

Free Wifi

Telephone

Desk

Towels

Cleaning Products

Sleep comfort items

Shower

Toiletries

Private bathroom

Free Toiletries

Hair dryer

Extra Long Beds (> 6.5 ft)

Roll-in shower

Clothes Rack

Balcony/Terrace

Room service [24-hour]

Facilities Details

Pool and Spa

Spa

Fitness Center

Parking and Transportation

Bicycle Rental

Airport Shuttle (surcharge)

Airport Shuttle (free)

Shuttle Service (free)

Food & Drink

Snack Bar

Front Desk Services

Ticket Service

Express Check-in/Check-out

Baggage Storage

24-Hour Front Desk

Concierge Service

Activities

Diving

Snorkeling

Entertainment and Family Services

Smoke-free property

Common Areas

Terrace

Library

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Miscellaneous

Pool

Accessible transportation services

Tours

Accessible concierge desk

Accessible route to the registration desk

Accessible public restrooms

Garden

Computer station