Lloyd'S Baia

We have chosen Lloyd's Baia Hotel because it was advertised as a four-star hotel on Hotels.com. Unfortunately, our experience was completely different from what was presented. Our original room was in an unacceptable condition, with dirty bedding, damaged furnishings, a broken minibar, and a general lack of cleanliness and maintenance. A member of the reception staff came to the room and personally witnessed its condition before we were moved. The room was located on Floor -4, while active construction and renovation works were taking place directly below on Floor -5. We have photographs and videos documenting this. Despite these works, guests continued to be accommodated in this area. After changing rooms, we discovered that it had not been prepared for four guests. Beds and towels were missing, and we had to contact reception late in the evening before the room was properly prepared. The most disappointing part of our stay was the excessive noise. Loud music continued until approximately 02:00, making it impossible for our family to sleep. We reported this during the night. Despite claims that the upgraded room had soundproof windows, the windows showed visible maintenance issues, including sections sealed with tape, and they clearly did not prevent outside noise from entering the room. We were also charged €100 for beach access after midday, despite being told that access would become free later in the afternoon. During our visit we observed other visitors paying significantly less for comparable facilities. We also had to pay an additional €100 to move from a room that should never have been allocated to guests in the first place. Our holiday became a series of complaints, room changes, discussions with management, and communication with Hotels.com instead of the relaxing family vacation we had booked. Following extensive correspondence and after providing photographs, videos, and other evidence. I hope both the hotel and Hotels.com review how this property is presented to future guests so that others can make an informed decision before booking. Very unprofessional management and total robbery for the service charges.

The hotel is not a 4-star but a 3-star, which is perfectly fine. Breakfast is average. Beach service is not included, and I can accept that, even though for the price of the room it could have easily been included. But the thing that shocked me the most is the excessive cost of the beach service considering the location, near a port where the sea is not great.

We were hoping for a sea view and got ships port. The rooms are old and smell. The bar tender was rude. It's not a good experience. I can hear the people in the next room talk and sneeze. The shower is a bathtub, which is slippery. The hotel is on a busy strret hard to park.