B&B Nerone

No heat or hot water in room. Very musty smell. You check in at a pizzeria, pay at a second location and they take to the b&b. You have to have key to unlock your room and the front door. They didnt mention you also had to press a buzzer on a wall several feet from the door to get out of the building. We were locked in the building with no one to call for help. Fortunately, a tenant in the building came in and showed us how to get out. You are suppose to get a voucher for breakfast at yet another location, but no one connected with the b&b had the voucher. We got so fed up with the "run around" that we left. We were thankful to be away from the place.

I visited Naples a few days ago with my mother and arrived at the address of b&b nerone but had trouble finding it; there was no response when I called the telephone number, it rang and rang with no answer phone. Locals began to approach us in an unsafe area and a lady claimed it was her b&b but she said there were no bookings under our name even though I have evidence of booking with hotels.com. She said she could find a room for us but we felt unsafe to go with her, especially as she had no record of us and there was no answer on the telephone. We decided to take a cab back to the train station to find somewhere to stay for the night at such short notice and at great expense. This experience was truly awful and hotels.com needs to ensure checks are made on all hotels that can be booked through its site.