Schilizzi

I strongly remind and warn all family travellers to avoid Schilizzi Hotel in Naples. This venue is falsely marked as a 3-star hotel on Booking.com, but it lacks mandatory 24-hour front desk service and only meets Extremely low guesthouse standards. We booked a 4-night double room for 2 adults and our 13-year-old teenager. The room was far smaller than the advertised 18㎡, and it faced a noisy main road despite the platform’s quiet room guarantee. When we asked for a child-friendly arrangement, the hotel refused to provide a free rollaway bed or room upgrade. Instead, staff forced us to pay an extra €400 for a separate single room with no flexible solutions. We rejected check-in and requested a full refund, yet the hotel offered zero reasonable solutions and took no responsibility for false advertising. Worse, Booking.com fully supported this non-compliant guesthouse and refused my refund application, hiding behind the non-refundable clause while ignoring multiple contract breaches by the hotel. All supporting evidence including room photos and booking records has been sent to EU and Italian consumer regulatory authorities. Do not book this hotel if you travel with children. 带家庭的千万不要来，根本达不到晒三星标准，而且强强制捆绑销售另外一间比第1间预定的价格更高的房间。

The staff is very kind and friendly. Excellent breakfast, quality products. Clean and renovated room.

I read not too positive reviews about this Hotel/B&B (because from my point of view it's a bit of a middle ground between the two structures, having for example the reception but, at the same time, occupying only the first floors of a condominium and not the entire building), and I must say that we, in 4, had a very good time. Rooms on the second floor recently renovated, spacious, clean and quiet. Attentive, friendly, helpful staff. Breakfast certainly not exaggerated as in other structures, but decent for both quality and variety. Convenient location close to the port, the center, and the subway. Reasonable prices. In short, a respectable solution that I would recommend, at least for the rooms on the second floor, which seemed to me entirely renovated, except for the parking, which I did not use and are therefore unable to evaluate.