Top Hotel Park Bologna

Booked a 5 night stay for Feb 2019 and paid 50% deposit of €162.50 in October 2018. In Jan 2019 got e-mail from hotel stating that it would be closed for renovation and that they could transfer our reservation to another hotel. I responded same day that we did not want the transfer to another hotel and wanted the deposit back. Despite numerous e-mails to the hotel, I have not had any money refunded. I have also tried telephoning, but get no reply. This is completely unacceptable behaviour as I have acted in good faith and just want my deposit back.

We stayed 1 night at THP Hotel on our way back home from a 1 week long Italian holiday. I'm really glad that it was only 1 night, because it was the maximum, I could have taken in this awful place. The hotel looks very dated, the furnishing of our room and bathroom was ridiculously old fashioned.The quality and variety of the breakfast was poor. I could have lived with all these for only 1 night, but the worst part was the noise, that was really horrible. I hardly got any sleep, because apparently there is a railway track right behind the hotel, and we heard the cargo trains all night. And if the trains wouldn't have been noisy enough, there was also an unlocated, very sharp and loud beeping sound that went on for ages in the middle of the night. I had the worst night sleep ever. Although I give a plus point for cleanliness, my overall experience was so bad here, that I'm positive that will avoid this hotel in the future.

The hotel reception is very friendly and looks good on arrival. On going to our room, I noticed that the hallways are old and in desperate need of repair. Our room was adequate with new flooring and a comfortable bed. The bathroom had everything we needed and was comfortable. The view was out of this world and the windows open up nicely so the view can be experienced at it fullest. Even though these rooms face the main road, the traffic noise is not a problem. There was ample parking for our car. The heating was adequate and plenty of pug points and well positioned lights and switches. The bus stop to Bologna city center is a 1 minute walk from the hotel We were a bit disappointed that the restaurant wasn't open though. All in all, a great stay and nice comfortable hotel. It is a bit far from Bologna city center, but the bus trip is cheap and regular. Make sure you don't miss the last bus back though.