Saint Tropez

Despite the reviews found online, my parents and I, aged 34 and 70 respectively, had a good experience. Given the need for a room change for both me and my parents, they gave us a discount. Good food, it's a shame there was no fruit at dinner and the only fruit available at breakfast was apple, kiwi, and banana (perhaps by asking the owners they would have provided others; next vacation I will ask them instead of the waiters; the owners were in fact very helpful). Air conditioning is available in the room, even though we did not use it. They kept our reserved parking space in front of the hotel ready and left it for us until the afternoon of the day we checked out. Overall, a positive experience. Recommended.

I was misled by the photos (which only refer to the 7/8 renovated rooms located on the fifth floor) and I would like to know how it is possible that the reviews on Booking describe it as exceptional (it means that before that they frequented hostels). The rooms do not have a fridge or telephone (I believe these are two requirements for a 3-star hotel), the cleanliness is very poor, the shower tray is in embarrassing condition, the shower door is broken, there is a mini balcony with a rusty drying rack, no closet or drawers for clothes, but only a miserable exposed coat rack, probably from Ikea, which forces you to leave everything in your suitcase. Breakfast was always like this: drinks from a dispenser, single-portion jams, plain croissants, chocolate croissants, a small donut, a mini cream-filled donut, 2 sliced cakes, 2 pieces of tart (all strictly industrial), slices of sandwich bread, salami, ham, and sliced cheese, 2/3 apples, and occasionally a couple of bananas. Very rude dining room staff who would get annoyed when you pointed out that something had run out (I should specify that breakfast starts at 8:00 and after just half an hour you already had to ask). To give you an idea of the situation: one day the Nutella dispenser was empty, and when we asked for a refill, we were told, "eat the single-portion ones first," and that it wasn't Nutella anyway. In any case, it is ridiculous to open breakfast at 8:00. I only had breakfast, but I know that for lunch and dinner you had to race to find something on the buffet. The thing that struck me the most was the lack of classic Romagna hospitality. The hotel theoretically includes parking, but upon my arrival, they didn't even ask if I had found a parking space (only 7/8 cars, and you have to leave your keys because they move them if necessary). The owner was always on the sofa with his cell phone in his hand, giving a half-greeting only if you practically begged him, otherwise he wouldn't even look up to see who was entering the hotel. At check-out, he didn't even have the courtesy to ask the classic question, "Did everything go well?" Nothing, just thanks and goodbye. Just like when you go grocery shopping.... And it is anything but cheap, quite the contrary.... I had a much better experience in 2-star hotels.

Unfortunately, my experience was very disappointing. The Hotel Saint Tropez in Riccione did not convey the warmth and hospitality typical of Romagna to me. The staff was rude and unfriendly. The main problem, however, was the cleanliness. In the room, I found a lot of dust on top of the wardrobe and even cookies left by previous guests, a clear sign that that area had not been cleaned for a long time. The curtains were also blackened and covered in dust. I reported the situation to the housekeeper several times, but unfortunately, nothing was done. The dining room also left something to be desired: dirty floor, with a straw left on the ground, and tables not always cleaned thoroughly between one service and the next. Furthermore, the tables are placed too close together, probably to increase the number of covers, making the environment uncomfortable. If paying little means having to accept poor quality, insufficient cleanliness, and neglected service, then I prefer to spend a little more and stay in a facility that guarantees adequate standards. An affordable price cannot justify the lack of hygiene and attention toward guests. I am sorry to leave a negative review, but I believe that cleanliness is a fundamental requirement and not an optional extra. I hope that the management takes these aspects into consideration to improve the service.