Corallo

An advertisement said: " "Only in the worst bars in Caracas".... Kitchen Nightmares....Goodbye!!

My parents stayed last week. Problems already with the quotes provided. They stayed with 4 other couples and one of the couples got a price that was €100 lower for the entire week (€75 per person per night). My parents paid, according to their calculations, €82.14285714 per person per day. Something never seen before in a hotel, having them (and me) traveled a lot. Cleanliness absolutely needs to be reviewed (e.g., upon arriving in the room, they found other people's hair everywhere). The first few days the food was terrible, thank goodness resolved by the return of the official chef. Management of the obvious complaints needs to be reviewed because they were treated, at every episode, as if they were a burden and handled sarcastically. Despite the misunderstandings, they still decided to stay 2 extra days, for which they received a $50 discount per couple to smooth over the financial issue mentioned above. It is a shame they had to move, due to lack of space, to a B&B also owned by them, which was dilapidated, where cleanliness was even more optional compared to the main property. The only positive note was the dining room waiter, who was very helpful and kind. I don't think I need to add anything else. This is certainly not how you manage a hotel and, above all, the relationship with the clientele.

I read some negative comments and I am truly stunned: why tear down the work of a facility in this way where people literally work their souls out to satisfy everyone? Perhaps sometimes just a little more patience would be enough, or one simply talks to the wrong people instead of addressing those in charge. The difference here is made by the presence and the heart of the owners. A huge thank you goes to Marianna, the backbone of the reception: thanks to her management, every single request or problem is addressed immediately, and she always looks for a solution with a smile. And what about Pasqualina? Her clinical eye and her constant presence working in the dining room really make the difference. She is a wonderful woman who almost makes you "jealous" because of the sweetness and the wonderful way she treats children, showering them with attention. Behind this hotel, there are sacrifices and a lot of dedication. Pasqualina and Marianna deserve only applause for how they dedicate themselves to their guests!