Residence Hotel Piccadilly

Renovated apartments complete with everything. The sea view pays off even if there is bad weather. Great location, close to everything, but just everything. Cleanliness of the premises excellent. The staff, who assist you from the quote to the booking, is a flagship. Highly recommended.

After a few decades of holidays spent in this structure, this year we unfortunately find a change of management. The inconvenience and disruptions begin immediately. The staff welcomes us with a cold and detached attitude. After forever the warm welcome that Mrs. Nicoletta once gave us with her staff, there are no smiles, no hugs, no coffee offered. On the other hand, upon our arrival we discover that the apartment we had booked on the top floor, had been assigned to others. The management not only does not apologize, but blames us who according to them had misunderstood and in any case we should have paid more. We would point out that we had been sent a quote which we had accepted. They reserve the right to check, but in the end they assign us an apartment on the second floor as ours is no longer available promising to make us a big discount on the price difference and the inconvenience caused. At the end of the holiday on a figure of a few thousand euros the 'big' discount is equal to 100 euros!!! We also find that the car space that had always been included in the 'All Inclusive' fee, is charged at a cool 15 euros per day. We're told it's the same for everyone. We would like to point out that we have been visiting the property for years but this seems to count for nothing. Too bad we learn from friends who like us have spent their holidays here for a long time, that parking is included in the price. At this point it is obvious that the parking fee was invented at the last moment to make money without even giving the loyal customer the possibility of a discount. It's customary at Piccadilly to pay homage to its customers every year with a nice gadget. This time, no one gives anything so that after a few days we have to ask for it and we are asked suspiciously 'Didn't we already give it to you?' Like we wanted to take advantage of it. But shouldn't a hotel of this level have the habit of accurately and punctually recording every transaction that affects its customers? At the end the tribute is delivered to us. The state of the apartment is no longer up to its stars; the French door does not close (on the second floor it is not the best), the bedroom door is unhinged, the hairdryer inoperable, the lamp on the bedside table is burned: but does anyone check the apartments before handing them over? The cleaning staff is nothing short of unprepared. Dirt reigns supreme. Hair and dust are stationed in all common areas. A week after the locust invasion we had the 'pleasure' of having these insects on stairs, balconies and corridors without anyone bothering to clean. In addition, several times the cleaning staff is caught arguing loudly with bad words even in the presence of customers. Bad advertising for a residence!!! The day set for cleaning the apartment is not respected. It is necessary to discuss with the management who, as their style, deny everything and decide for themselves without taking into account the needs of the customer. Final surprise, at the balance of the stay comes out our receipt of deposit on which there was the number of the 'last floor apartment assigned when booking but that the new managers had been careful not to show us! We leave with the knowledge that we paid a disproportionate amount for the service offered (prices have tripled compared to the previous year) and so much bitter taste in the mouth! Farewell Piccadilly of yesteryear, stay away from it!!!

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