Sunflower Beach - Hostel

I rarely leave negative reviews, but this experience was incredibly disappointing. Our train was cancelled due to circumstances completely outside our control, meaning we were unable to reach the hostel. We contacted them immediately, explained the situation clearly, and politely asked if there was any possibility of a refund or even a partial refund. Instead of receiving a response from a real person, we were sent an automated message that didn’t answer a single one of our questions. It felt like nobody had even read our email. There was no empathy, no attempt to help, and no customer service whatsoever. I understand that businesses have cancellation policies, but the least I expected was a genuine response from someone willing to consider our situation. Being ignored and sent a generic template after losing both our transport and accommodation costs was extremely frustrating. Based on this experience, I can’t recommend staying here. Customer service is tested when things go wrong, and unfortunately this hostel failed that test completely.

We usually stay in classic hotels, but here the location, the interior, and the price really appealed to us. After 3 nights, we have become fans, because the staff resolved everything to our complete satisfaction. Everything was thought of. Everyone can pimp their own breakfast, because a refrigerator and the kitchen are available to guests.

Really Good Vibe, Live concerts, DJ set , social dinner and Big Bar for meet a lot of Peple from all around the world