Palace Suite

4.0 / 5

•

Via San Nicolo 34-36 / Via Dante 6a

Reviews from Guests

4.0/5

241

Reviews

from real guests

_I3608RR

Disgusting attitude towards guests!!! We were given a room with a broken air conditioner...!!! It was 30 degrees of heat in the room at night, and the child had to be taken out onto the balcony to breathe fresh air...!!!

steffi_reist_gerne

Great hotel for a city trip. In the middle of the pedestrian zone, unloading is possible in the reserved parking spaces - the parking garage is 300m away. Very clean, large rooms - modernly furnished. Breakfast is diagonally across the street in the main building - Hotel Continentale. Great service, exquisitely equipped, very good and diverse.

Road738727

NO AC- Beware!! NO A/C for the entire stay! This hotel is a big disappointment. Buyer beware, you have been warned! I know all the reviews are raving but this review will not rave about the terrible experience from check-in to check-out. I was there from May 22-25, 2026, my travel agent booked it. This building is not in the main hotel, its down the street around the corner from the main hotel. If you ask for any help like getting the AC to work, it's an effort for someone to show up and know how to fix it. First, when I checked in, the last guest forgot to return the keys. I was given the managers keys, with a catch, the front desk wanted the keys back to make a copy. I didn't receive any apologies from the hotel about this inconvenience or for the AC not working. The only one who cared was the housekeeper because she couldn't get into the room to clean without the manager keys. Second: NO AC!! I was there for 3 nights with the avg temp around 85-87 degrees. They sent the tech, I was told to wait 15 minutes maybe it will turn on, no luck! He did bring a fan on the last night. Third: Breakfast was included in the rate consists of a basket of 2 pieces of bread, 2 muffins, one very small jar of mixed fruit and coffee if you can get a server to wait on you. The waitstaff lacks training. This was the continental buffet. I asked the waiter if I can order eggs yes but it's an additional 6 euros. Breakfast was 30 euros!! Fourth: After a hot day and no AC in the room, I wanted to take a shower before going to bed, how about a cold shower! No warm water only cold, it was one way to cool down but not exactly what I was thinking! I told my travel agent about my terrible experience in a very expensive hotel. My travel agent wrote a formal letter of compliant to the hotel manager asking for a price adjustment on the bill, as of today, June 1, 2026, my travel agent has yet to get a return phone call or email. I hope this helps you think twice about booking your stay, find another hotel.

Facilities Details

Free Wifi

Laundry

Baggage Storage

Meeting stationery

Business Center

24-Hour Front Desk

Smoke-free property

Snack Bar

Newspapers

Elevator

Desk/workspace

Valet Parking

Computer station

Concierge Service

Free Wifi

Laundry

Baggage Storage

Meeting stationery

Business Center

24-Hour Front Desk

Smoke-free property

Snack Bar

Newspapers

Elevator

Desk/workspace

Valet Parking

Computer station

Concierge Service

5 Available Room Types

Executive Suite

Non-smoking

Electric Kettle

Satellite Channels

Iron

Soundproof

Laptop workspace

Pets allowed in room

Refrigerator

Bathtub or Shower

Minibar

Tea/Coffee Maker

Hot Tub

Daily housekeeping

Free Wifi

Bidet

Hypoallergenic

Kitchenette

Telephone

Desk

Towels

Washing machine

Slippers

Stovetop

Private bathroom

Sleep comfort items

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Clothes Rack

Dishwasher

Kitchen

Bathtub

Microwave

Free bottled water

Interconnecting Room(s) Available

Room service [24-hour]

Superior Suite

Non-smoking

Electric Kettle

Satellite Channels

Iron

Soundproof

Laptop workspace

Pets allowed in room

Refrigerator

Minibar

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Bidet

Hypoallergenic

Kitchenette

Telephone

Desk

Towels

Shower

Washing machine

Slippers

Stovetop

Private bathroom

Sleep comfort items

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Clothes Rack

Dishwasher

Kitchen

Microwave

Free bottled water

Room service [24-hour]

Studio Suite

Non-smoking

Electric Kettle

Satellite Channels

Iron

Soundproof

Laptop workspace

Pets allowed in room

Refrigerator

Minibar

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Bidet

Telephone

Desk

Towels

Shower

Washing machine

Slippers

Sleep comfort items

Hair dryer

Air Conditioning

Clothes Rack

Microwave

Free bottled water

Room service [24-hour]

Classic Suite

Non-smoking

Electric Kettle

Satellite Channels

Iron

Soundproof

Laptop workspace

Pets allowed in room

Refrigerator

Minibar

Bathtub or Shower

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Bidet

Kitchenette

Telephone

Desk

Towels

Washing machine

Slippers

Stovetop

Sleep comfort items

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Clothes Rack

Dishwasher

Kitchen

Bathtub

Microwave

Free bottled water

Interconnecting Room(s) Available

Room service [24-hour]

Family Suite

Non-smoking

Electric Kettle

Satellite Channels

Iron

Soundproof

Laptop workspace

Pets allowed in room

Refrigerator

Bathtub or Shower

Minibar

Tea/Coffee Maker

Daily housekeeping

Free Wifi

Bidet

Kitchenette

Telephone

Desk

Towels

Washing machine

Slippers

Stovetop

Private bathroom

Sleep comfort items

Entire unit wheelchair accessible

Hair dryer

Air Conditioning

Clothes Rack

Dishwasher

Kitchen

Microwave

Free bottled water

Room service [24-hour]

Facilities Details

Parking and Transportation

Valet Parking

Food & Drink

Snack Bar

Front Desk Services

Baggage Storage

24-Hour Front Desk

Newspapers

Concierge Service

Entertainment and Family Services

Meeting stationery

Smoke-free property

Business Facilities

Business Center

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Miscellaneous

Elevator

Desk/workspace

Computer station