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I would have given them a zero rating if possible. I have never been this harassed in my life. Me and my husband booked this b &b months ago for 3 nights (12,13 and 14th June) via booking.com. The email they sent stated the check in time between 8:00 am to 1 pm on 12th June. Immediately after booking online (for which they took our credit card details) they charged the total amount for the 3 nights. This is unusual but because we were sure about this trip we were ok about it. I was supposed to fly in to Rome from Venice on 12th June morning but couldn't get tickets so I reached Rome at 8:30 pm. Let me make this very clear that I CALLED them on 10th June and E-MAILED them to inform them about my late arrival. Again I called after reaching Rome on 12th evening. Both times the same man on the phone informed me that late check-in on 12th June will not be possible and I should come in the next morning.It was inconvinient but I still agreed to that as payment had been done already. We spent the night at the Leonardo da Vinci airport then arrived just before 8:00 a.m on 13th June morning. The gate for the building was locked from inside. We pressed the bell and called the phone no. many times without any response. After the first ring they blocked my no.! I had called atleast a hundred times, sitting in the road in front of the hotel building for 4 hours without a clue about what going on! Can you imagine how we felt at the time? I tried calling from another no. and as soon as they realised it was me, they blocked that no.too! That is when I got scared. Two very kind local Italian people saw us sitting there for hours and decided to help us. They took us to the police station and tried to explain on our behalf our trouble. The Italian police don't understand english so that was a problem.. but this amazing policeman named Dominique was an absolute angel. He called the hotel no. and talked to them. The man (so conveniently picking up calls from the police but blocking our calls) just keeps saying to talk to booking.com and that they know nothing about anything. Dominique even called booking.com for us. That's when they said that apparently ABC hotels cancelled our resevation showing cause of NO SHOW. Now my question is I have already informed them before about being late. They have already charged me for 3 nights. Then they block calls and emails and without any warning just cancel our reservation?? What the hell is that all about? This is just complete fraudulance. I feel so helpless. I don't think I can even get back the money. Can anybody tell me what actions I can take against them?

The B&B is like so many in Rome - a large converted apartment (served with lift/elevator). The rooms are spacious, comfortable and clean. The place is less than 100m away from the metro stop, bus stops and 5 min walk to the Vatican. If what you need is simply a clean comfortable place to sleep after a day out and about , this place is perfect. You can reach central Rome via a short metro ride. Mario, the person in charge fo the place is incredibly helpful.

We have just spent 3 nights at ABC b&b in Rome ...can't say enough about how good it was. Great location..10/15 min stroll To the Vatican...down the street from the Metro which takes you to all the main attractions and some nice little cafes and bars within walking distance. The accommodation itself is very secure and spotlessly clean. The breakfast was great...croissants, fruit, cereal...great coffee...more than adequate to start your day! BUT....what made this stay amazing was the staff...a massive thank you to Mario...what a legend! And to Andrea the owner who has helped no end after I managed to forget to pack some of our clothes (I take full blame!)...thankyou!! As of yet we can't get a review on booking.com but we are working on it! Great stay..would highly recommend