I cannot express how wonderful this hotel was from the minute you walk in the door. The hospitality was incredible. Gemma showed us to our room and checked on us throughout our stay. She even ran after us to give me and my daughter departing gifts to remember our stay. Valentina in the concierge was extremely knowledgeable, helpful, and kind. She gave us great recommendations of where to go and eat and helping us with anything we needed. Salvatore was also wonderful in the concierge. The breakfast buffet I have never seen before. It was so extensive from fruit, yogurt, hot food, cheeses, meats, lunch style foods like salad, desserts etc. Marco and Silvia went out of their way to treat us like princesses. You can even order off of an extensive breakfast menu as well. The coffee can be prepared however you would like. They even have every type of milk! I can continue to go on. It was unbelievable. The hotel is very clean and our room was serviced each day with fresh linens etc. This hotel is in a great location as well. Walkable to the coliseum and many shops and restaurants. The town of Monti is right there and a great place to eat and shop. Go to this hotel!!!!