Casali

Friendly nepaly friends, thank you for coffee

For a weekend it is “pretty” feasible and you can “please” the cleanliness is very poor (we moved a piece of furniture and there was so much of that dust) the furniture is old, and the staff speaks very little Italian lacks care and is very neglected. Too bad as location and strategic a few meters from Termini station (but the night is a nightmare, screams, bottles thrown) We had to request spare towels ourselves the next morning, and breakfast is what it is The only “positive” note was nice warm in the rooms and throughout the hotel

This company does not recognize consumer rights. My hotel stayed in Rome was hit by water and my €429 item was damaged. I immediately reported the incident to Booking.com on November 22. For 1 week, I got automated messages like “I’m searching” No concrete steps have been taken. Last time I called and spoke for 1 hour, the call center staff member finally answered: “Based on our internal policies, we cannot pay you more than €25.” I am opposed to a company that bids us for 25 euros in exchange for a documented damage of €429 in exchange for our "internal policy" and then leaves me out for a week. I started the chargeback process through my bank. WARNING: Don’t trust them in emergencies. They systematically linger and escape responsibility. I have all the contact records.