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Reviews from Guests

3.0/5

tripadvisor

636

Reviews

from real guests

anacristinap473

1

/

5

I do not recommend it, disorganized, dirty, water comes out of the base of the toilet every time you use it, they don't provide room service, the walls and floor are dirty, the shower is dirty with no hot water and low pressure, you can't keep the window open because the balcony is occupied by A/C units from other rooms and a water tank with a pump that makes noise, it doesn't have a toilet paper holder, they don't even leave you toilet paper or shower gel... overall a disaster. The photos do not match and breakfast is at another bar about a 5-minute walk away. If you write to them asking for help with something, they don't even answer you... I don't recommend it, and that's even though we only used it for a shower and a bed... everything smells like dampness because it leaks into the wall adjacent to the shower tray. The toilet was dirty from the moment we arrived, the floor in front of the bed was the same, and there were curly hairs in the shower that weren't ours from the time we arrived until we left.

Roam09678232169

1

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5

horrible experience!! walls are not soundproof, you can here everything. this isn’t a hotel it’s a room. the is no reception and no cafeteria. for breakfast you simply get a cornetto and coffe in a nearby cafe. the pictures aren’t comparable to the reality. the room is very small it only fits a bed. there is no cleaning service. do not believe the pictures on the website better invest in a tent!

Jbelo69

2

/

5

A disappointing experience from beginning to end The stay at this accommodation was unfortunately marked by a succession of disappointments. From the moment of arrival, everything indicated that what was waiting for us did not minimally correspond to the promotional images. The building has no visible identification, and the exterior is frankly desolating. The atrium is cold, ugly and unhappy, with a cancellation that blocks access to the stairs and elevator, demanding a code that is not even provided in advance. It was only thanks to other guests who were at the door that we were able to find out that the check-in was made by message via WhatsApp — a process that, fortunately, was quick, but that is still unprofessional. As he went up to the floor of his bedroom, the feeling of abandonment intensified. The space is visibly old, with signs of wear everywhere. Cleaning is only acceptable, but not enough to compensate for the general state of degradation. The room itself was the lowest point of the experience: tiny, with about 3 square meters, and a window that faces the back of other buildings, without any view or brightness. The only thing that was saved was the bathroom — also old, but at least showing signs of hygiene. I understand that this is not a luxury hotel, but that does not justify fooling customers with artistic photographs that do not reflect reality. Breakfast is served at a bakery about 100 yards away and only entitles to a coffee/capuccino and a Croissant. The difference between what is announced and what is found is shocking. An experience that I do not intend to repeat and that I would not recommend to anyone who values the minimum of comfort and transparency.