Deluxe Rooms

The reception was really bad. Checking in was so inconvenient. The rooms that you see in the pictures do not exist. I do not recommend this place.

THEY DO NOT PROVIDE THE ROOMS YOU PAID FOR!!! I booked the Luxury Apartment with 3 bedrooms through Expedia because I was traveling with a group of 10 people. While searching for accommodation, I found this apartment because it advertised that it could accommodate up to 10 guests, so it seemed like the ideal option. When making the reservation, I mistakenly left only 4 people selected. I understand that there may be additional charges for extra guests, although I honestly do not understand what those "fees" are, since this accommodation does not offer breakfast, additional cleaning, or any other service apart from lodging. However, that was not the real problem. Even if they had decided to charge an additional fee for extra people, they should have given me the complete 3-bedroom apartment that I reserved and paid for. Instead, they only gave us one room and told us that the other two were not available. To accommodate the rest of the group, they made us pay for additional rooms. The most serious issue is that, even if we had only been the four people listed in the reservation, I paid for a three-bedroom apartment, not for a single one. If four people wish to use the three bedrooms to sleep more comfortably, that is their decision. The reservation was for a complete three-bedroom apartment, and that is exactly what they should have provided. I paid over $700 for a complete apartment and never received what I contracted. I consider it very misleading to sell a three-bedroom apartment and then only provide one, using the number of guests as an excuse. I recommend that future guests verify very well what they are going to be given before booking, because my experience was completely different from what was advertised.

It has undoubtedly been the worst experience we have had in accommodation. We booked an apartment for 9 people with 3 bedrooms. On the first night, we saw that there were bedbugs in all the rooms. We have photos, videos, and bites to prove it. Before wanting to address this serious problem, the receptionist insisted that the most important thing was for us to pay an additional €300 over what was shown in our Booking reservation. And only then would we talk about the bedbugs. We had to leave the apartment and were separated into three different accommodations that had nothing to do with what we had booked: one person would stay in the original apartment with bedbugs, 4 people with a minor in a simple room without light or kitchen, and another 4 with a minor in a room without air conditioning, in the middle of a heatwave, with a ceiling fan that only worked when the room light was on. One of the accommodations was about a 15-minute walk from the others, having to make that trip several times with suitcases and backpacks, in addition to the children. We even had to change accommodations several times during the night because we kept finding bedbugs. The host never showed up, and the attention we received was embarrassing.