Flavia

An unforgettable stay in Rome — heartfelt thanks to the team Our stay at this hotel was truly special, and much of that is thanks to the incredible team behind it. From the very beginning — even before arrival — the communication was warm, prompt, and genuinely helpful. The managers were always available, answered every question in detail, and helped us choose the best accommodation option for our needs. A very special thank you to Claudio, who was exceptionally attentive from the first message and played a key role in organizing everything for our group. Claudio’s personal involvement truly made a difference. The most touching moment was that one of our group members had a birthday on the day of our arrival. The hotel team prepared an unforgettable surprise: two bottles of champagne, a beautiful tiramisu cake, candles, and even a personalized birthday poster saying “Happy Special Birthday in Rome.” It was incredibly warm, generous, and thoughtfully organized. These gestures were arranged by the hotel team, and Claudio’s care and attention were especially felt in these moments. This level of hospitality is rare and deeply appreciated. Another thing that truly impressed us: we had originally booked rooms for additional family members who, unfortunately, were unable to travel at the last minute. The booking was non-refundable, and technically the hotel had every right to keep the payment. However, despite this, they chose to refund us for the guests who couldn’t come. We especially appreciate Ricardo for his involvement and responsibility in handling this matter — this decision speaks volumes about the hotel’s integrity and professionalism. Throughout our stay, the reception staff was always kind, attentive, and ready to help — whether with local recommendations or simply creating a welcoming atmosphere. We also appreciated being able to spend relaxed evenings in the café/lobby area. The rooms are clean, aesthetic, and well maintained. While they are on the smaller side, in a city like Rome — where you spend most of your time exploring — it’s absolutely not an issue. Everything was comfortable and perfectly suitable for a city stay. Breakfast was simple but sufficient, with both sweet and savory options available. You will definitely not leave hungry, and the overall atmosphere makes it a pleasant start to the day. Overall, this hotel is not just about accommodation — it’s about people who truly care about their guests. We are sincerely grateful for the warmth, flexibility, and generosity shown to us. Additional special thanks to Claudio for his constant support, responsiveness, and genuine care throughout our entire stay — and to Ricardo for his professionalism and fairness. This review is written on behalf of our group of 24 people who all share the same feelings. We would absolutely stay at Hotel Flavia again!

Unacceptable!!!... I felt that I was done a favor with my money... January and there was not a puppy, but just some worn blankets!!!... I still wonder if I was in a hotel, or in some neighborhood house...

mattresses to CHANGE. sparse and unprofessional staff. from changing fixtures, rooms much smaller than it may seem from the photos posted