My trip to Rome was amazing, but this hotel is genuinely horrible so I feel compelled to write this.
If you want something brief, check the first sentence out of each point below:
The positives ✅:
- TRANQUILITY. It's pretty calm at night, the most you'll hear is airplanes flying and a few people on the street.
The negatives ⛔:
- HORRIBLE COSTUMER SERVICE. One of the receptionists is extremely rude. When we first came in, there was a problem in our reservation and we were having issues solving it since we booked it with a travel agency, and, even though it's comprehensible to be stressed about that, the receptionist conducted himself in a completely inappropriate way. Not only did he refused to cooperate with us, he kept insisting that we had to pay an additional tax to the one we already had payed previously without explaining it clearly, just insisting on payment (he also seemed to change how much the tax costed during the conversation or at least it really sounded like it ? Saying it was about ~€40 per night because of the age of the guests just to change it to one ~€40 payment saying it was actually the tourist tax at the end ?), then he started yelling repeatedly and saying that "that's your problem, not mine", and only calmed down when we gave up and said we were going to another hotel, changing his ways completely.
- CLEANESS. The room had mold in the wall (image annexed to this post), leaks in the shower and, in out first day sleeping there, when we opened a folded blanket there were rests of food of a previous guest lying there (we never opened that before and never ate in the room, so no, it wasn't ours, that image is also annexed to this post), so we had to request another blanket.
- LOCATION. This is kind of relative, but if you are planning to stay most of the time on Rome's center (where most of the tourist attractions are) you may have to walk a lot or at least spend some good money on transportation. You can walk to the center, but depending on the time of your stay it becames unfeasible to do that every day. At least there is a bus stop and a metro line near there.
- FALSE ADVERTISING. So, we came to the hotel knowing it didn't offer this things, but for some reason in a lot of sites (including tripadvisor) this place is listed saying it offers things like free breakfast so be aware it doesn't. There are good places to get breakfast near there, but of course it comes with a price.
Some of this aspects are relative and can be experienced in different ways by different people, but still, if you want an advice: DON'T STAY IN THIS HOTEL. It's NOT hard to find other places to stay in the same price tag and in a better location and/or somewhere that offers more confort.
The fact that this place so proudly presents this 3 starts makes me astonished because I have no idea how it got even one in the first place.
