Hotel Kriss

We got this hotel through wowcher (latedeals.com) we arrived with our room not ready for us to be upgraded but to this... which is not a upgrade from any other rooms other than it smells of smoke less.we had to check or from this hotel because it was not safe to stay in

City taxes: 4 eur per person, can you imagine? In this ugly and dirty hotel. Don't know how to start, reception was offering that if I don't like I could go away, but they did not want to return money and asking to ask for money to our agency. Breakfast was only one croissant and coffee - when the price was like an average 3 star hotel! Room itself old and not cozy, average clean... During nights hotel was closing the door and you had to push the ring and wait for reception man, who was not that fast always and you had to wait. Reception did not speak English, so I was using all my body language, Spanish, Google translate and all the stuff. Location is near metro and also you can reach Termini by 20 min walk, its somewhat fine, but anyways, bad experience.

Fully unacceptable relations to the visitors, refused to refund even the half of cost we paid, we call them few times to change the dates and we know that they have the rooms, but they are only interested in money to take from visitors.