Mirage

2.0 / 5

•

Via Milazzo, 4/6

Reviews from Guests

2.0/5

337

Reviews

from real guests

U8813JVericag

DISAPPOINTING EXPERIENCE. Very disappointing experience. We arrived at 3:00 in the morning due to an emergency and, before going, we called to confirm that there was availability. On Booking the room was listed for 117 €, but upon arrival they charged us 180 €, it seems that I had to negotiate with the receptionist, a disgrace. Furthermore, they only accepted cash payment, something that we were not informed of beforehand. The receptionist's service was very unfriendly and not at all empathetic. The mattresses were uncomfortable and the air conditioning barely cooled. Since we arrived at dawn with a small child, we asked if we could delay check-out a little, but they denied it and we had to leave at 10:00. To top it off, at 9:10 a cleaning employee opened the room door without knocking or checking if we were inside, waking us up. UNACCEPTABLE situation. Apparently we had breakfast included, but the only thing we wanted was to leave as soon as possible. An experience we would not repeat.

vitorsL2845UA

I recommend picking up this hotel only if you need a night next to Roma Termini, for the price. Honestly, I had the worst care of my life granted by the boy in glasses who stays during the day. I saw that there are several other complaints from him here, so I don't know how he continues to work there. Completely rude, harsh and patient, the opposite of the customer service profile. Two negative hotel differentials: you need to pay the local city tax in cash, do not accept cards (I was in more than 4 hotels in the city and all accepted cards). I had to use their ATM. In addition, you need to leave the room keys when you leave. I clearly discovered these two points with the poor care of the boy in glasses, so it was by far the most stressful moment of my trip. The other receptionists were more educated.

ceciliarA3899OU

Excellent location, in front of Roma Termini with all means of transportation and within walking distance of most tourist sites. The attention from María and Daniel at the reception, Lourdes at breakfast, and Aurelia in cleaning is worth mentioning. Good room, comfortable beds, very hot shower, basic but sufficient breakfast. Simple hotel that met our expectations for 5 days in Rome, especially due to the attention of its employees.

Facilities Details

Airport Shuttle (surcharge)

Free Wifi

Proposal spot

Accessible concierge desk

Vending machine

Desk/workspace

Meeting stationery

Accessible route to the registration desk

Ticket Service

Shops (on site)

Elevator

Baggage Storage

Laundry

24-Hour Front Desk

Smoke-free property

Offsite Parking discounted rates available

Hair/Beauty Salon

ATM on site

Bicycle Rental

Concierge Service

Airport Shuttle (surcharge)

Free Wifi

Proposal spot

Accessible concierge desk

Vending machine

Desk/workspace

Meeting stationery

Accessible route to the registration desk

Ticket Service

Shops (on site)

Elevator

Baggage Storage

Laundry

24-Hour Front Desk

Smoke-free property

Offsite Parking discounted rates available

Hair/Beauty Salon

ATM on site

Bicycle Rental

Concierge Service

9 Available Room Types

Triple Room

Heating

Non-smoking

Sleep comfort items

Soundproof

Laptop workspace

Air Conditioning

Blackout curtains

Minibar

Wardrobe/Closet

Daily housekeeping

Free Wifi

Bidet

Exterior corridor

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Towels

Free Toiletries

Toilet

Kids shampoo

Toiletries

Lever handle on door

Private bathroom

Hair dryer

Clothes Rack

Room service [24-hour]

Standard Double or Twin Room

Heating

Non-smoking

Adjustable height hand-held shower wand

Sleep comfort items

Soundproof

Laptop workspace

Shower chair

Air Conditioning

Bar

Blackout curtains

Minibar

Wardrobe/Closet

Daily housekeeping

Free Wifi

Bidet

Exterior corridor

Telephone

Desk

Towels

Lowered electrical outlet

Free Toiletries

Transfer shower

Toilet

Kids shampoo

Toiletries

Lever handle on door

Private bathroom

Entire unit wheelchair accessible

Hair dryer

Extra Long Beds (> 6.5 ft)

Clothes Rack

Room service [24-hour]

Deluxe Quadruple Room

Heating

Non-smoking

Sleep comfort items

Soundproof

Laptop workspace

Air Conditioning

Blackout curtains

Minibar

Wardrobe/Closet

Daily housekeeping

Free Wifi

Bidet

Exterior corridor

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Towels

Free Toiletries

Toilet

Kids shampoo

Toiletries

Lever handle on door

Private bathroom

Hair dryer

Clothes Rack

Interconnecting Room(s) Available

Room service [24-hour]

Basic Double or Twin Room, 1 Bedroom, City View

Basic Double or Twin Room, 1 Bedroom, City View

Heating

Non-smoking

Sleep comfort items

Soundproof

Laptop workspace

Air Conditioning

Blackout curtains

Minibar

Wardrobe/Closet

Daily housekeeping

Free Wifi

Bidet

Exterior corridor

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Towels

Free Toiletries

Toilet

Kids shampoo

Toiletries

Lever handle on door

Private bathroom

Hair dryer

Clothes Rack

Room service [24-hour]

Basic Quadruple Room, 1 Bedroom, Non Smoking, City View

Basic Quadruple Room, 1 Bedroom, Non Smoking, City View

Heating

Non-smoking

Sleep comfort items

Soundproof

Laptop workspace

Air Conditioning

Blackout curtains

Minibar

Wardrobe/Closet

Daily housekeeping

Free Wifi

Bidet

Exterior corridor

Telephone

Desk

Extra Long Beds (> 6.5 ft)

Towels

Free Toiletries

Toilet

Shower

Kids shampoo

Toiletries

Lever handle on door

Private bathroom

Hair dryer

Clothes Rack

Room service [24-hour]

Facilities Details

Parking and Transportation

Airport Shuttle (surcharge)

Offsite Parking discounted rates available

Bicycle Rental

Food & Drink

Vending machine

Front Desk Services

Ticket Service

Baggage Storage

24-Hour Front Desk

ATM on site

Concierge Service

Entertainment and Family Services

Meeting stationery

Smoke-free property

Shops

Shops (on site)

Hair/Beauty Salon

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Miscellaneous

Proposal spot

Accessible concierge desk

Desk/workspace

Accessible route to the registration desk

Elevator